Complaint Rating:

Six weeks ago, Metro Factory Service came to repair my KitchenAid refrigerator. The technician said the problem was a defrost timer, which he replaced. The refrigerator worked for a short time, becoming gradually warmer in recent days. I called Metro Factory Service, only to be told that their first available date was Oct. 9 (nearly 3 weeks from now) and that I would need to pay their $125 starting rate, even though they had done their repair in August. fortunately, I found a local repair person who discovered that Metro Factory had installed a bad timer, and had failed to replace the thermostat which is also not working. In my opinion, Metro Factory Service has been unresponsive and unprofessional.