Complaint Rating:

I returned back to UK from India. left TVR international airport on 4th of Sept 07. with my 9 year old daughter together with our our 1 main luggage and 2 samll luggage. I traveled via Dubai reaching at LGW on 5th Sept. On arrival i noticed 2 out 3 luggage have arrived and my main luggage was still missing i waited over 40 minutes, then i inquired about my 3rd luggage and I was told it was left behind and will be delivered with in 24 hr and told to report to the missing desk. I was given some ref. no and told to call if luggage is not delivered within 24 hr. So no luggage arrived the next 24 hr so even 13 days later. I still haven't been able to get hold of anyone to raise my concern or just find out if anyone is looking for my bag! It is very heart breaking to know that all my personnel items which have no meaning to others but to me is everything is lost forever or in some unknown place.

I have wrote a letter to emirates but no reply or not even acknowledgment to say we have received your letter and we are looking into my missing luggage.
A very unhappy emirates passenger.