Complaint Rating:

We rented a TV, had been paying for 3 months, then on Labor Day weekend, we took off on a trip to look at some property in northern NV where we bought some property. My wife works overnight shifts, and I am self employed where I work an hour/half from home. We got back from our trip that Sunday, and thought we would take care of all bill that were due that following Saturday when we are both home. Well Aaron's didn't wait a day over our due date, that they were sending an employee to our house. Not at a reasonable hour. The first time the guy came by was a little after 6am! My wife had just got to bed, when the door bell was ringing and pounding at the door!! She told him we would take care of our payment that Sat. when we could come in. Two days later same guy came knocking (pounding) on our door again!! This time was around 7:05 am!! My wife told they guy NOT to come around so early and said we will take care of it!. Then three days later that Sat morning, the same guy (again) showed up a little after 7am!! This time I was home!! I told him NOT to every come to ur house that early!! He laughed at me and told me he could come any time he wanted too!! I them told him to get off my property or I would call the Sheriff! he once again laughed at me!! I was really mad, so when my wife got up we went to pay the bill, then decided to call them and pay over the phone, while we were on hold waiting for them to process our payment, the manager came on the line, and started yelling at my wife, that his employee made a police report against me for threatening him!! What kind of business do they run?? They are worse than loan sharks!! No professional business would ever come knocking on someones door so early in the morning!! The manager said to me that he wanted them to come and pick up our tv!! Then he told us that they are charging us $10 for every time they send some one to our house!!! Convenient for them, when the guy lives right here in this little bitty town? Isn't it just a "bit" unreasonable to send someone over, not only that early in the morning, but 3 times in one week, when my wife specifially told him we were on a trip and coming in to take care of the payment in 7 days???... We called the corporate headquarters and made a complaint. The business is a franchise we were told, and the owners nema is 5 star corp and a man and wife owned it, he also gave me their names... The complaint was sent to them. We should be hearing from them on Mon or Tues. This is ridiculous, they took our payment and now want to come and pick the tv up! We have a 6 month agreement with them, how convenient it is for them to take this back??? Our suggestion before leasing anything from Aaron's is check them out before leasing with them. Even though Aaron's has a standard policy for all the franchises, we are told by corp headquarters, that because it is a franchise, the run things the way they want to. Even if they are out of line. But they CAN get in trouble if they cross the line. They can have their franchise license revoked... Beware!!