Complaint Rating:

Company information:
Sears Repair Department
San Diego, California
United States

Never use Sears repair service. They have been to our house four times now to fix our refrigerator. Each time has been the same nightmare. First they come out and find the bad part. Don't have the bad part so they order it. Part arrives in 24 hours by mail, but they can't get back to install it for a week. Part fails. Cycle starts again. We're now down again after two parts installed.

The worst part is that the repairman, while here, makes the appointment for just a few days away. Then the next day they call and change it to a week away.

Now the part has failed again. Only available repair date is a week away. I'm talking to some call center in India and not only are they no help, they hang up on me.

Never again will I use Sears.