Complaint Rating:

Good Luck getting ANYWHERE with this so called bank-they will be the first to lend you credit and the last to commit to any customer service. We have been with them for a few years and now my balance is down to zero-yet I am being billed for a 11.92 month maintenance fee?? I totally agree if I HAD an outstanding balance-but I have NONE. I called the bank and spoke to someone who told me I HAD to pay it but I could dispute it through the FAX number 561-994-9829. They refused to lower my interest rate of 29.99%-after paying them for a few years now... I am going to cancel the card. Well I just tried and their phone system is such a mess-it just keeps rerouting you to the computer link-giving you your balance and such-I tried to reach a human by reporting a lost or stolen card and I got kicked off the system and was told to call at another time!!! This is just another "bank" offering credit to slow/bad credit-the customer service is run out of someones bedroom. Choose another bank unless you are dying for credit.