Complaint Rating:

I went to 7091 Indian Head Hwy Bryans Road, MD 206163234
Phone: 301-375-6006 Store number: 6085 to purchase about $30 worth of pizza. It was about 40 degrees, raining and about 4:00 PM. I arrived and my pizza's were done. I handed them my credit card and because they had a food order pending in the back, it could not push my credit card through.

Ivan, the manager, told me that I needed to leave the restaurant and find some place to get cash to pay for my meal. No apology or anything. My pizzas were on the counter. I told him that I wanted his name and corporate number when I returned. I went across a highway in the rain and got the requisite funds.

When I returned, my pizzas were still on the counter (and as I later learned--cold). The manager Ivan was on the phone and pawned me off on another employee. I request the phone number of the corporate headquarters and another young man approach and stated that he was the owner. In addition to his insincere apology, he took my money and told me that he had not trained his manager to know that the food transaction was short and that my trip to the ATM in the rain was unnecessary.

The thing that really upset me was the sheer lack of concern for a customer that I witnessed. Outside of the insincere apology, no attempt was made to appreciate what I went through as a Domino's Pizza customer.

No one cared about the customer.

If this is the standard for Domino's Pizza, then I encourage all potential customers to refrain from dealing with this organization. I tried to contact their customer service department but could not find one online. Apparently the lack of concern for customers does transcend this store otherwise, registering a complaint or concern would not be as difficult.

I hope Domino's Pizza is pleased with its image.