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GMAC Complaints - Poor service!

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GMAC

Posted: 2007-08-22 by Amanda [send email]
Poor service!
Complaint Rating:  100 % with 3 votes
My car was reposed on Monday, to find information out about this it takes at least a 1/2-1 hour to get through on the lines, the people are very rude. I never had this happen before, recently going through a hard time and ended up be 3 months late by 3 days. Now to get the truck back I have to pay the remaining balance on the truck. I feel like they are not willing to help or work with the customers, if it is a constant habit I understand but this is just recent for me. I will never purchase a chewy vehicle again or get finances through GMAC as they don't want to listen to the customer only want the money.
Comments United States Auto Insurance & Loan
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Comments

280 days ago by Elizabeth Hull [send email]
I have been ahead more than late on payments to GMAC in 3 years, I also have a car through a subsidiary of GMAC and I just figured out WHY I'm fine with the car payment and not GMAC. I can pay Nuvelle directly but have to go through true pay to pay GMAC so they said they never talked to me, of course not, I had to go through someone else to pay them so they didn't CARE to talk to me plus it was an $8 charge every time I made a payment. I'm sure over 3 years that charge would equal another payment. I was 89 days late, it's a Chevy Silverado and they WANTED it. I know someone who hasn't paid a payment to GMAC in two years and they haven't picked up the vehicle yet or attempted to, WHY?? Because he owes too much on it, ours was a low interest loan and was in their best interest to keep the truck. ONE time before I was late 30 days in 3 years ONE TIME and they said I have a terrible payment history? I paid $800 or $1000 instead of the regular payment often but that doesn't seem to show up?? YEAH RIGHT. I can pay 3-4 payments and they won't even talk to me the supervisor is constantly away from their desk. When did the customer go from being right to being wrong to being dog meat?

Not my real name above but feel free to email me. ESPECIALLY if you know a number where I can call and get this resolved. They don't want to hear I am disputing it. Won't even LET me dispute it which is against the law I believe?
247 days ago by Jessica A. Kelly [send email]
I am going through a very similar situation. I was past due only 60 days after 3 years of perfect payments. They took the car without any notice and when I called them the following day I was told I had to wait an additional day in order to receive any information on it. When I called back I was told if I paid the past due by Western Union I could get the car back. I paid the entire past due plus charges and then was told to wait 72 hours for release. I called back after 72 hours and then was told that I was mis informed the first time and would not be able to get my car back unless I paid the entire balance due plus fees. This has been a mind blowing experience for me and has changed my views on General Motors completely. I know that in the future I will not buy another General Motors vehicle. I will not be upset if they do go bankrupt as I can see how such an non-customer orientated company would. Buyers Beware of GMAC financing!!! Its not worth it if you ever have a financial hardship in life. They will not work with you or care. In their language GMAC is right, customer is wrong.
237 days ago by J [send email]
GMAC Blows... snuff said.

The True-Pay scam makes me want to file a class action lawsuit against them.

I can pay my MORTGAGE (over 3,000/mo) with NO FEES. But I have to pay $10 every time I want to make a $375 car payment on the phone?

F-THEM

LAST car I will EVER buy from their company. EVER.
206 days ago by Very Angry [send email]
My car was repossessed by GMAC on the 16th of December. I called the following Monday, the 17th, and was told to wait 24 hrs for a quote. I called Tuesday and was told to call back later in the afternoon. I got a quote. I Western Union'ed the money to them on the 20th for what they quoted, I was told there was nothing I could do until I received a redemption code. I waited 48 hours until the following Monday. I called at noon and was told since I did not call them back with payment information on Thursday I owed an additional $81.00 and it would be again 48 hours until I receive my redemption code. On Thursday I called and was told my car was in auction in Houston, I live in Austin (250 miles away). They have full payment for what was owed on my car plus all the fees. Still, they have not given me the redemption code. It is now 72 hours and I'm told that there could be additional fees for the garage in Houston. This is a crime.
I finally received a call at 4:50pm on Friday the 28th saying I can pick my car up in Houston at an auction that is closed for the next 5 days. I cannot even call them. Oh, but first I must locate my license plates that they removed before they towed it across the state. I have missed an important doctors appointment due to this car loss. I know there must be a crime in this scenario somewhere. I was in the last year of my car payments (5 year plan) and owed very little; so they do apply more pressure, as it is more profitable to nab your car and make it impossible to get back. I believe this a form of extortion. How do I travel 250 miles to a city all the way across Texas to pick up my car, when I do not have my car?
188 days ago by Pissed-off [send email]
Can someone please tell me why it takes other cars companies, only hours to release a car, and GMAC seems to take days. I am well past the 72 hours they told me it would take. I sent them the money Western Union, called them and gave them the # from Western Union, I gave them my insurance company name and policy #. Which they verfied that day.

Now I have to wait for them to call me, it makes no sense. When the repo company calls you asking if you've heard anything it makes you wonder what the hell is going on w/GMAC.

Can anyone give a complaint # where I can at least call to complain? The agents they have are beyond ignorant, and have no customer service skills what so ever. So if anyone has a number I could call I would ever be so greatful
126 days ago by Sick Of This Crap [send email]
This company needs to be shown and taught that they CANNOT treat us this way. Not only that but it's about time we all stood up for ourselves and saught help in addition to getting our lives back to the way they were.

I have GMAC for both Mortgage AND they are the Lender for my two vehicles. How lucky can I get, YA RIGHT!
LONG story cut Really short and to the point.

I WAS not late on my payments for the cars, they illegally repossed BOTH vehicles in the night on Sept. 11th, 2007. What a date to pick, I'm so disturbed by everything. I got the run around for months, I was promised my cars back 9 different times and THE pink slip, they ADMITTED that they were in breach of contract. I kept calling, receiving empty promies, week after week I was calling, didn't know where my cars were and they would tell me. Wen they first repossed the cars, I was told to pay 6k by wire to them or they would sell my cars. I got scared and sent it. Mortgage becomes due and guess what? One of the vehichles Illegally Stolen/ repo d was my husbands WORK truck, he is a Florring contractor and that truck was everything. No work for him means, him, myself and 4 yr old are to live off of my SSD, 900 a month, YA right!!! I call mortgage, they give the SAME crap. Ill pass months, I borrowed money to pay the mortgage, they refused my payments, kept saying they would call me with a payment plan. Never happened. A few weeks ago, the new owers or so called people who supposidly bough my house WITH OUT me even knowing about it, without ANY notification at all from Gmac they sold my house at the auction. The people put a freaking 3 day evection notice on my door. Feels like a dream. These people were snooping around the outside of the house, in the backyard. They had an attorney write and threaten me to leave. But at the SAME time I am still waiting to make the payment plan GMAC promised, I just recieved a few letters from GMAC like nothing is wrong, asking about my insurance, Making sure I am insured till next year, etc. Oh so 2 weeks ago I recieve notice from them that they sold my SUV at an auction. today I got a letter that the other truck was sold and I owe on this one almost 9k they claim. All our personal items giving to goodwill. car seats, eveything. I feel like I am in a dream, well more like a nightmare. Oh and another thing BOTH vehicles were already released to me, GMAC sent the releases to the place where my cars were to release to me and only me. So the release were stillin my name, and they sold my cars??? Ya, they are out of it big time. Please email me, there's more but I want to hear you story, anyone out there.. PLEASE we NEED to be comfortable again. Lets talk!!

Thanks to everyone for reading! LOL

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