Complaint Rating:

We have not yet received a cheque that was promised to us in May 2007 as Virgin were still requesting the direct debit through our bankers. It is now August and after numerous telephone calls and promises from Claire, Mohsin and David to name but a few we are still waiting. The last promise we had was today so we will wait and see. I don't think that you would have waited this long for me to pay you. I have been kept hanging on the telephone for ages after asking to speak to a supervisor or manager of the accounts dept. They are always in meetings or unavailable so back to customer services who keep promising my cheque but we know we are being fobbed off hoping we will go away. The service that we have received is appalling and not what we would expect from a company that is owned by such a media figure as Richard Branson. I wonder what he would think of the service given by his employees.