Complaint Rating:

I signed up for AT&T high speed DSL in September 2006. I mailed them the rebate form in September 2006 and I did not hear anything from them. On May 10, I called the toll free number 1-800-228-5015. They told me that my rebate form was not received, it was expired, and I should fax them a copy to 1-800-554-8281. I faxed the copy to such number at 14:30 on 5/10/07. Again, I heard no answer from them. One month later, on 6/13/07, I called the 5015 number and asked if they received my fax. This time, a girl name “Meily” answered my call. She told me that there was no record of my fax and I should fax it again. She gave me the case number 200679 and told me to put her name and case number on top of my fax. I faxed the copy twice on that day and called back. She told me that they cannot go to the fax machine, and I should call back with her the next couple days to check if they received the fax. On 6/15/07, I talked to her again and she said there is no record of my fax. She told me to fax it again and this time she would talk to the supervisor and make sure to mail me the check within the week. Another month went by, she left a message in my phone saying: “the fax did not match the rebate”. When I called back on 7/10/07, I could never find her again. This time was “Katelin” answer my phone and told me that there was no record of my fax in the computer. I complained that this was a trick, that they intentional destroyed the mails and fax of the rebate form, and that was there anybody actually getting the rebate? I asked to talk to the supervisor and she told me that the supervisor would call me back within 48 hours. On 7/11/07, I called that number again. This time “Chris” answered the phone and told me that I had to fax them the copy of the “postmarked” rebate card. How do you get a copy of postmarked rebate card? Oh, he said, you make the copy at the post office.

I determined that this whole rebate thing was a scam. I searched the Internet for complains and found that many people had the same experience as me. The excuses the representatives in the rebate center used to cheat consumers are similar. I suspect that there are people in that rebate center, whose job is to destroy all the evidence of rebate. Their fax machine is always available but they could never receive your fax! If they would not receive your fax, how would they receive your mail? This trick is too dirty for such a big company as AT&T!