Complaint Rating:

Company information:
Hewlett Packard
Lily, Kentucky
United States

Purchased laptop 04/2008, screen on laptop not working 10/08, sent to HP for repairs, rec. back, would not boot up at all, sent back to HP 11/08, rec back 12/08, boot up fine, screen not coming on, sent back to HP again, in mean time, due to working as OTR Driver, and GPS and job info on laptop, was forced to purchase new laptop 12/08 just to perform job functions. Rec laptop back again 01/09, screen still not working, contactd HP and stated this again, also stated that the way they ship could be an issue, was told to send back, AGAIN, for repair. Came back home 02/27/09, unpacked laptop, was happy it was working, only worked for about a day, then went black, hooked up to external monitor, worked fine, contacted HP again, wanted to be escalated to some above CSR, was contacted by Case Manager, called them 03/09/08, was told that last time they rec laptop it was tested and worked fine, explained situation now, was told could do nothing, told them I wanted laptop replaced, was tired of not being able to use this one and spent money on a new one, was told they couldn't since laptop left working. VERY unhappy with service from HP, have used HP products in past and never had to deal with seervice until now, will NEVER use HPagain with service like this, to rec product back in same condition, and have HP tell me I NEED to get it checked by Best Buy before they will do anything is apprehencible.