Complaint Rating:

Company information:
Tata Indicom
India

This is about a new Tata Indicom (Switch to this crap, and feel the difference!!) USB internet connection that they have selling on all platforms these days. Believe me, this is the worst product experience that I have had in the past few years. These guys are chor. The guy who had called up about a scheme was not traceable after he promised that the connection would be up and running in 3 days. He would just not pick up the phone. Fortunately I could contact the dealer and had to virtually fight with them to get them deliver and connect that. Then an engineer (Arif) comes over to my place and was simply unable to connect that for two hours (!!!). This guy had no knowledge about the product or the company or the scheme or anything for that matter. I was surprised about this, He gave me his number so that I could call him in case of any problem. I connected to the net after a few days as I also have a Airtel landline. Touchwood thats working fine, but has to be temporarily disconnected bcos of some interiors that I am getting done. The connection was so slow that I could not even open normal pages of 40-45 kbs. Not even google!! I tried to test the speed, and i got something like 9kbps. I tried calling up the helpline. This was the most frustrating experience that I have had. I would not get connected, or the dialed phone number for verification was told wrong four times and then they disconnected me two times. I called up Arif and he gave me another guy Yogesh Pawar's number. I called him thrice, All I got was three diff ring tones. I called back Arif and he told me that he would be there in 20 mins as he was in the Mahakali area only. When he didn't turn up for two hours, I started calling up. He hasn't picked up the phone for the last two days or 50 calls, Neither has Yogesh Pawar. I finally got to speak to the helpline yesterday and they took me through some setting changes. I did that, but still the connection was slow. then he asked me to do some ping tests, which he said was showing that speed was ok. He advised me to have my machine checked. When I told him that the machine is fine bcos my Airtel is working fine, he insisted that there was nothing wrong with Tata Indicom. Despite insisting that someone should come and have a look, he said they cant do that. When I decided to lodge a complaint, they said that they cannot take a complaint for this. Believe me, they DID NOT even take the complaint.!!

I am planning on my future course of action- approaching TRAI and the consumer courts,after I follow this up with Tata Indicom again. Very shortly I will update you guys about this.

One final advice: This Tata thing sucks, its crap, Its shit... Don't, don't ever even think of buying anything from them. And screw Kajol for taking up the ambassadorship for such craps.