Complaint Rating:

Used Vonage for about a year with mixed results.. an toll free number was identical to another and resulted in many unwanted calls.. they charged for the unwanted call and would not credit back for mirrored calls and want to charge a cancellation fee for changing the number... the fax line was a hit and miss with lots of drop off for incoming faxes.. it worked ok for outgoing most of the time but you never knew when the outgong fax failed... the best i could do with credit for charges is free servcie ahead for up to 60 days but does mean much if you are canceling a line anyway.. finally, phoning customer service is a nightmare with the outsourced reps (when you finally get to talk to one) unable to do much more than try to up sell you more services... i would not use the service again and do not recommend it to others... shame on vonage, such potential, yet instead lying, cheating, jerks