Complaint Rating:

There was a fair going on at big bazaar, Highland park, Kolkata on 22.12.07. There we were offered a free trial of 15 days for Aquagaurd Total RO system. On 23rd of December your salesman Mr. Dibakar Chakroborty Code 9001911 (Mobile no: 9830687109) came and took an advance cheque of Rs 12500 & Rs 2000 in cash for the same vide receipt no: 027073 dated 23/12/2008. We were told that the machine would be fixed in an hour but the set was found defective after installation. Earlier we had Aquagaurd Nova. The machine was not fixed for a day & we had to Purchase mineral water to drink. The salesman told us that the next day he would replace it. But till today he has not replaced it and is telling that there is no stock. The next day he fixed back the old machine on 24.12.07. Since he could not supply the machine. We do not understand, that if there was no stock, why do you hurry to take the cheques and fail to deliver your product in time. Due to delay we are no longer interested in your product.. On 3.1.08, Mr. Dibakar Chakroborty assured the machine will be definitely be installed on 6.1.08. But he failed. We have been telling the salesman to return our advance & cheque, but he is not returning it. It is just wasting our time and money on phone calls.