Complaint Rating:

Company information:
Brandon, Florida
United States
stephanai@aol.com

Do not buy anything from American Signature Furniture stores. They do not care about their customers. Do not believe anything they tell you because it is all lies. They make you pay for service policies that they will not honor. We purchased black leather theater seating in N ovember 2007. We also brought a leather protection policy at the time of purchase. We were told that the protection policy would take care of all rips, tears etc as long as it was not intentional. When it was first delivered one of the chairs had a grinding sound. We were told that was normal because it was new and it would work itself out. Well it never did and they did replace that piece. Now the chair is rubbing the leather off in the back. We went to the store in Brandon, Florida where it purchased. They said they would send out a technician. I got a voice mail that the tech reported it was normal wear and tear (which it was not because it is on the back of the chair where no one or anything touches it.) Now they are telling us that they have discontinued the furniture. We called back and no one ever called us back for about a month. So we had to return to the store to voice our concern. We were told that they would call us back on Tuesday which they did not. I called back on Wednesday and was put on hold for over twenty minutes. I called again and customer service never picked up the telephone. We are still waiting.