Complaint Rating:

Unit has not worked since I bought and Hair insists you cannot take the unit anywhere and you have to have their service people come and fix it. When it was close to 5 pm and got the phone number to call, they claimed they called three hours ago to reschedule an appointment I had made two weeks ago. The next available Saturday appointment is a full month later, so I have 4 more hot weeks to live with. They were completely unresponsive and irresponsible, giving me only the Texas guy Alvin Lewis as a contact person, no phone number, no email. Then, I was unable to reach Haier to complain.

My feeling is that since the unit is under warranty, they will provide the worse possible service, which is essentially no service at all, until I just give up and throw the unit into the trash.