Complaint Rating:

Purchased 5 cell phones all combined within a family plan. Requested 3000minute plan was given 1500 minute plan. Therefore of course monthly allowance of minutes were succeeded. Charged $1,632.00 discussed the matter with customer service after attempting multiple times to reach them through their 2 hour wait automated service line finally able to talk with a human and with no help at all. Mother has an account with 2 lines the new moto q which froze on the welcome screen. Se attempted to have the moto q cell replaced of course due to her purchase of equipment insurance just to be placed on hold for 1 hour 23 minutes by amp'd mobile customer service then told to call assuring which again placed her on hold but for only 51 minutes. She received another automated service that suggested she call amp'd mobile again. The story does not end here. When signing her contract mother purchased not only her moto q but also a razor cell phone on the same plan. She has never been able to activate this phone ans has been forced by the amp'd mobile company to pay each month. Calling ever since april 2007 to receive help from customer service now july 2007 and still no service or suggestion to resolve the matter at hand. Do not buy anything from this company they have very poor customer service and are nothing but scam artist making up for the bankruptcy which they filed a while back.