Complaint Rating:

Company information:
Rooms To Go
5900 Glenwood Avenue
United States
Phone: (919) 785-2222
roomstogo.com

We ordered a love seat, couch and bedroom furniture from Rooms To Go back in JUNE of this year. We have had 4 deliveries total and still not satisfied!

1st delivery: couch, loveseat, dresser and 1 end table were delivered with satisfaction
the 2nd end table was cracked on the corner and the top of the armoire was split on 1 side with the back panel popped out. The delivery guys were amazed that these items were put on the truck.

2nd delivery: 1 end table delivered satisfactory and again the armoire was broken in numerous places. The delivery guys questioned if the piece was pulled from their "DAMAGED WAREHOUSE"

3rd delivery: one again, the armoire was busted in several locations with screws sticking out. By now, we have now bypassed customer support and are working directly with Richard Whitehead the store manager. He promised that the next delivery will be fine. That each piece will be wrapped and inspected before delivery.

4th delivery: not surprisingly, the fourth piece was damaged again! Customer service called us immediately after then delivery guys left. They said they are not allowed to deliver this piece again...4 is the limit. So now it's our fault!!!
They would be more than happy to send out someone to REPAIR the piece we have. So why in the world would we want to pay for a piece that is DAMAGED!!!

This is still unresolved but I will tell you I will never purchase from them again. The quality is AWFUL. I question if the pieces on the floor are real wood and the pieces received are Particle Board!

To be continued...