My name Rupesh kumar using ur airtel postpaid service (9810273404 = H16 CUG 150 Plan) . Yesterday i have checked unbilled amount at 6 P.M it was shown 72:00 Rs. Only ...and after 3 hour the amount shown was 270:00 Rs I need details explainens of my usage and billing amount .
I have already requested to ur customer care executive Mrs.Sangeeta she has logged a service request but not given to me any request no. again today morning i have touch with customer care executive Mrs. Neeraj she has give to me service request no. 943844546
Mrs. Neeraj sad me that your problem resolving SLA is 24 hour but till time i have not received any mail or phone call ...
So please explain me wats ur service criteria billing criteria total SLA duration ... as possible please give me your full escalation matrix.
Please check my all previous details i have also bill pay to aitrtel time to time ... but i have not received any good service any positive response from Airtel service Hope u will resolved my problem send me correct bill detiles ...
Date
100 days ago by 
