Complaint Rating:

Company information:
Subway
6217 n highway 1
port st john, Florida
United States
Phone: 3216903391
www.subway.com

Well were do I begin... I have been enjoying subway for many years... I used to think there quickness and friendliness was one of the greatest assets..but recently my family and I visited this location as we had recently moved to the area... when we entered the establishment we created with, " How can I help you make it quick I don't have time to wait.", as there was no other customers in the store. We didn't pay any mind and then proceeded to place our order we were rushed into ordering rudely getting cut off in mid-stream of ordering... The associate who was waiting on us incorrectly prepared one of our sandwich's... put tomatoes on a sub which normal would not be a big deal... but recently diagnosed with an user... I asked the associate if they could be removed I was treated like a 5 yr old child who just broke a priceless glass. I briefly explained my situation to her but was snickered at and told, " well you must have said tomatoes because I have been doing this for 9 yrs and this is the first time I have ever made a mistake on ANYONE'S sandwich.." At that point I asked to speak to a manager I was then told that the person I was dealing with was the manager in a very rude manor... I turned to my wife and we both agree to leave the establishment... my point being is were does customer service go and I always thought that someone being in a managerial position should have a little more coach than that...! Maybe subway's commercials should re-evaluate the modo!