Complaint Rating:

Company information:
CREDIT ONE BANK
Las Vegas, Nevada
United States
CREDITONEBANK.COM

I RECEIVED A CREDIT CARD FROM CREDIT ONE BANK. I WAS NOT HAVING ANY PROBLEMS WITH THEM UNTIL I GOT MARRIED IN 12/07 AND REQUESTED A NEW CARD WITH MY MARRIED NAME IN 01/08. I HAVE DONE WHAT THEY HAVE ASKED OF ME INCLUDING CUTTING UP MY CARD & MAILING IT WITH A COPY OF THE MARRIAGE LICENSE/PHOTO ID BACK TO CREDIT ONE BANK AND HAVE FAXED THE DOCS 4 TIMES. IT IS NOW 07/08 AND I HAVE YET TO RECEIVE MY CARD. I HAVE BEEN GIVEN THE RUN AROUND & AM SICK AND TIRED OF IT. I WOULD TOLD IT WOULD TAKE 2 DAYS TO PROCESS MY NEW CARD THEN IT WOULD BE RUSHED OUT IMMEDIATELY & I WOULD HAVE TO BE HOME TO SIGN FOR IT. CALL BACK TOMORROW TO VERIFY THE FAX WAS RECEIVED. I DID JUST THAT AND WAS TOLD THEY DONT RUSH THE CARDS AND I WOULD NOT NEED TO BE HOME TO SIGN FOR THE CARD. ARE THEY GOING TO PAY ME FOR THE DAY OF WORK I REQUESTED OFF ALREADY?! NOPE! DONT THINK SO! THEY MUST NOT CARE ABOUT KEEPING THEIR WORD JUST AS LONG AS THEY GET THEIR MONEY FROM US PEOPLE ONCE A MONTH. WHEN I SPOKE WITH THE SUPERVISOR ALL HE COULD SAY WAS "IM SO SORRY. I DONT KNOW WHY THEY WOULD SAY THAT!" WELL TO ME THAT REFLECTS POORLY ON HIM AS HE IS A SUPERVISOR AND COULD DO NOTHING TO "FIX" THE SITUATION EXCEPT TO TELL ME I WOULD RECEIVE MY NEW CARD IN 7-10 BUSINESS DAYS. VERY VERY VERY POOR CUSTOMER SERVICE!!!