Complaint Rating:

I made my arrangements through Expedia, all was fine until an act of God caused the cancellation of my flight. The airline itself rescheduled my flight. Expedia charged us an extra $200.00 for the change in reservation for the hotel.

Expedia emailed me a change in my itinerary, but it contained no changes from my original itinerary. When I called them to ask for them to update the itinerary (the Hotel), they were rude, put me on hold for over 10 minutes, and gave me bogus information that because I had booked on-line with them I was considered a "guest" and wouldn't receive an updated itinerary. HUH? So, I hung up, got another person who was able to update my itinerary within one minute and emailed it to me within seconds.

I will NEVER use Expedia again.