Complaint Rating:

Company information:
Parry Sound, Ontario
Canada

Cancelled my cottage telephone in October '07. Got a confirmation number from a "customer servive" rep in India. I kept getting bills till March '08. Contacted bell to try and correct this-they said they have no record of the cancellation even with the confirmation number. The bill was now $293.00. After several calls to various depts they agreed the phone line was cancelled in the fall and we were due a credit 0f $149, leaving a balance of $144. This was paid in April through online banking. I have received letters and calls from a collection agency stating we owe their client -Bell- $144. I have called the collections agency to explain but they have no record of receiving money--because they didn't-it was paid to Bell once the bill was straightened out. When I call bell they forward me to collections agency as they say they do not have account anymore--because phone was cancelled? What am I supposed to do? I did without a phone at cottage this summer as it is a year since I cancelled it last year and is still not straightened out.