Complaint Rating:

Company information:
Circuit City
United States
circuitcity.com

Worst experience ever! Will not buy from again!!

I bought a new car stereo back in November 2007. For 4 months I tried calling to make an appointment to get the unit installed, however no one answered the phone! I also tried emailing their online Customer Service, but they were no help. One representative lied and said that he got through to the department on his first try, and then another rep basically said I would have to deal with this problem on my own.

Finally, I called Firedog for assistance. Rep told me that I would have to call Carmel Mountain directly. Again, I explained to her my problem and she finally forwarded me to installation. MIKE, from the car stereo department was neither professional, nor friendly. He answered the phone with a "WHAT?!" Then he proceeded to give me one word answers, for example, "yeah", "and", "so". MIKE was not helpful AT ALL! He spoke down to me and gave me attitude. I expected better customer service from such a large corporation like Circuit City, but obviously that was asking for too much.

Circuit City isn't worthy enough to receive 1 star. In fact, they deserve a ZERO!!