Complaint Rating:

Company information:
Expedia.com
United States
expedia.com

I purchased a ticket for my daughter from expedia. It is a round trip ticket from Beijing, China to JFK and then to Baltimore Washington airport for January 25th with a return flight on March 17th. I sent the ticket registered mail. It went out on Dec. 5th and according to the USPS arrived in Beijing on Dec. 13th at 8:26 a.m. My daughter has yet to receive her ticket. She actually called and went to the post office where they told her NO SUCH CLAIM/TICKET NUMBER EXISTED AND THAT NOTHING WAS EVER SENT OR RECEIVED. I have contacted the USPS and after 5 1/2 hours of being jerked around, have filed for a international investigation. I was told it would take 60 days before I would hear anything. I called EXPEDIA and asked if they could confirm the ticket for Air China/American airlines and convert it to an E-TICKET. They refused. The only person who can use that ticket is my daughter, with her passport, her visa, her identification. Air china has confirmed that there is a s eat, her name, etc. EXPEDIA tells me to file for a lost ticket application with air china. AIR CHINA says I must pay for a second ticket, which is really the first ticket, and then WHO??? is going to reimburse me? I am so fed up with the run around. EXPEDIA says NOT I; Air china says NOT I... and the USPS? who knows. I need help immediately. I must do something to get my daughter home. Any help or suggestions?