Complaint Rating:

Company information:
Direct TV
13691 fernwood dr.
Garden Grove, California
United States
Phone: 714 290-3020

I d/c service 11-07 Direct tv fraudulently charges my account for 118.00 plus change for their crummy equipment which i waited weeks for for them to send return fed ex boxes. it is 4-10-08 and 15 plus calls and still no return of monies owed to me, Yet if your late they flip a switch turning off service, If payment late they charge late fees. Every call for refund they read cue card like a broken record 6-8 weeks for refund, Do the math 11-07 to 4-08 much longer than 6-8 weeks. doing this to every customer do the math do you realize what a scam for interest they earn by defrauding and delaying refunds to customers? Further more I believe I should charge late fees and interest to Direct tv plus the wasted air time on cellular phones when it takes an average of 40 minutes per call to get no resolution. 15 calls times 40 minutes? A lot of poor customer service and a lot of air time charges. Basis for class action suit? I am working on it. Businesses that operate in this manner should be shut down...