Complaint Rating:

Company information:
Chase Bank
P.O. Box 15292
United States
Phone: 1-800-477-6761
www.cardaccountservice.com/circuitcity

On 2-29-08, I mailed my monthly payment to Chase Cardmember Service. According to bank records, Chase recieved the payment, and cashed the check on 3-2-08. The check cleared my bank on 3-5-08. The payment was mailed 2 weeks early due to the fact that I was going on vacation.

On 3-26-08, I received my monthly statement that indicated that I had made no payment the previous month. I looked at my check register, and then my monthly check statement, and verified the payment had been mailed and received.

I then contacted Chase "Customer Service." Now there's a contradiction in terms. I was told that I would have to fax all proof of the payment to them, and it would be reviewed by the same department that lost the payment in the first place. "IF" my payment was verified, it would be reflected on my account within 1 or 2 billing cycles.

I asked to speak with a supervisor, and spoke with "Greg." who told me that no payment had been received, and it was my problem to prove otherwise. I asked to speak with Greg's supervisor, and was told that was not possible, even though it was during normal business hours. When I pressed Greg further to speak with his supervisor, I was called a liar, and told no payment had been sent or received.

I now have to wait 1 or 2 billing cycles for Chase to decide that they did receive and cash my check, sent a double payment to "Cath up" my account, and do all of Chase's legwork... all FOR NOTHING.