Complaint Rating:

Company information:
Hughes Net
Sylacauga, Alabama
United States
Phone: 866-347-3292
www.hughesnet.com

Hughes net has the worst customer service ever. If you want to order great... someone answers and they take your money immediately. However, just try to complain about the service; no number listed, call the order number to find it, get the service number and call, stay on hold for ten minutes, customer service tells you that you can't cancel since your wife ordered the service, ask to speak to a supervisor, told that their policy won't let me cancel the service..., ask to speak to a supervisor again, put on hold for 15 minutes, same operator come back on the line and tells me again that their policy won't permit me to cancel, ask to speak to a supervisor again, put on hold again, supervisor comes on, tells me I can't cancel the service since my wife ordered it - even though my credit card gets direct billed, ask for their complaint dept number, I told they don't have one...
call my Credit Card company and had all future charges from Hughes Net disputed; maybe they will call me and I can put them on hold for a change...