Complaint Rating:

Company information:
Palo Alto Court
Lusby, Maryland
United States
Phone: 410-326-2258

Had a Graden Window installed at a very premium price with the GUARANTEE that any problems would be dealt with within 24 hours. Well the window was installed on December 21, 2007. During the installation, the Empire Today installer stated that the glass shelf which is part of the Garden Window Package was too big and he would have one ordered that was the right size. 2 weeks later I called Empire Today and inquired about the replacement shelf. They stated they did not know anything about it and would reorder it. 2 weeks later I get a call that the shelf is in the warehouse and an installer would contact me to schedule an installation (which takes about one minute to put the shelf on the holders!). The installer came out a week later, and said the shelf was too small! He said he would have the warehouse order a new one and it would be two weeks (again!). Well I called Empire last week and still no shelf was ordered. It has been 2 MONTHS (today is February 28, 2008) since this Garden Window was installed, I have paid for this item IN FULL and they have not returned my calls, or messages, or emails!! WHAT DO I HAVE TO DO TO GET THE RIGHT SIZE SHELF??? After all this, you would expect some sort of compensation, I mean, Empire has installed ALL the carpet in my house, my wood floors, and the Garden Window. That's thousands of dollars I have paid to them, and this is the treatment I am now receiving!!!! My wife and I were thinking about them installing a tile floor in our kitchen, had them come and measure and everything, but after this service, I don't think so.....