Complaint Rating:

Company information:
National Home Protection
42 W. 38th Street
United States
Phone: 800-608-6045

National Home Protection (NHP) and I discussed contract agreements to include having immediate entitlement to NHP home warranty services for pre-existing repairs. The MAIN reason I DECIDED to go with NHP is because I was excited about them providing quality home repair service. But within 3 days of me speaking with the rep I decided I would wait to get the air condition later and just cancel the service. When I called, I could not get through the lines because they were experiencing technical difficulties. When I was finally able to get through, I explained to them that I was trying to get through to cancel the agreement so my card WOULD NOT BE debited. It was within the first week that I had the conversation. When I spoke with someone on the phone they convinced me to go along with the contract and they would send me a repair technician to repair the AC as part of their one time courtesy for new customers and that the call fee would be waived, per one of the other perks the sales rep mentioned. I went along with this and coordinated to have someone at my home to wait for the repairs and when the repair man arrived he said there would be a large fee because his services were not covered by my home warranty. Furious at the amount of time wasted, I demanded a full refund because not only were they able to deliver on their initial promises by sending a home depot card but they couldn’t even honor anything they previously said about my repairs. This should be reported to the Better Business Bureau.