Complaint Rating:

Company information:
williams-sonoma
Deptford, New Jersey
United States

Williams-Sonoma just sent my order to the wrong address. When I called them to let them know and hopefully obtain the items in my order they left me on the phone for over an hour and a half and then they told me after that if I want to obtain the order I placed a week ago I will have to call stores around the country to obtain the items myself! So much for customer service!

The customer service manager came on the phone with a condescending attitude that she really didn't give a *** about the fact that they didn't deliver. She was mostly bent on making sure that I knew she was better than me (by the way I rather doubt on her salary she could clean my house) and my order was the least of her concerns. So all I can say is this attitude comes from the top. They have nothing but contempt for their customers. I'm just letting people know that they are NOT CUSTOMER friendly even though with the prices they charge they should at least be better than KMART they are not!!!!!!!!! They have the audacity to sue Target and Kohls for copyright infringement, at least they deliver!!! Maybe if they focused more on delivering what they sold, sales might be better !!!!!! I'm, sorry but I felt like I was treated rather badly and I want it out there!

With all this, how do they stay open? Their products are sold other places and cheaper and with such poor customer service they must have morons for customers! Granted, I was one until today!