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Impact Guns Complaints - Poor Customer Service

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Impact Guns

Posted: 2009-03-12 by   Kevin Brown
Poor Customer Service
Complaint Rating:  100 % with 2 votes
Company information:
Impact Guns
Boise, Idaho
United States

I purchased.ordered a hunting rifle from Impact Guns. When I went to pick it up Aron (female) helped me. It turns out the gun was damaged. She said that she could not help me it was between me and the wholesaler. This makes absolutely no sense. I have left messages at the headquarters office in Utah and they do not return phone calls. I would recommend that if you are in the market for a firearm don't go to Impact Guns. I can't imagine Cabelas telling me its a problem between me and the wholesale company. I also called ahead of time and to make sure they would take a check, when I got there they said they could not.
Comments United States Sports & Recreation
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 236 days ago by   John B. 0 Votes
I totally agree with Kevin. Their customer service sucks! I ordered a Blackhawk sling 6 weeks ago (2-3 week delivery time on web site) and have yet to hear back from them. I sent two e-mails inquiring about my order without a reply. If you want to cancel your order you have to do it by phone and their customer service lines are always busy or have long waits. Save your time and money and shop somewhere else, there are plenty of other options out there.

John
 144 days ago by   Luke 0 Votes
IMPACT GUNS: These guys are RUDE and extremely gun DUMB
1. If you like the fact there is ayoung man walking around the store with a bayonet on his hip this is the place for you. this character plays with the guns that are for sale, dry firing them and working the slides repeatedly on the shotguns? not a good thing junior.
2. I purchased a rifle from them it took six months to get it. i had it picked up by another gun dealer who informed me it looks like they have been playing with your rifle. they also lost the paper work i provided to do the gun transfer resulting in the other dealer having to come in and pick up the gun. once he picked it up they called me to ask for the serial number becuase they didnt have it?
3. Running their range they have no concept of how it should be done, they complain that people with rifles shoot out their lights, you can clearly see where someone has shot them out with a shotgun. there is big difference between the two systems.
4. there are several other reasons but it would take to long to list these guys suck and i will never used them again.

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