Complaint Rating:

I have been trying to contact Wildblue through their telephone #, email, live chat, and any other possible way. I get absolutely no response.

I called at 6AM MST--the time they open. I held for over 45 minutes. I called back 3 times during the day. Same results.

I've tried "live help" and get a little twirling circle. Never connect and never get help. I've sent an email asking for someone to call or email me so I can get in touch with Wildblue. No response.

Wildblue could at least have the courtesy to call or email customers. If they are really so very busy--or have so many complaints and issues that customers are on hold continuously, they should hire more people to give at least a touch of customer service.

I am very upset that I can not even get in touch with Wildblue when I need some help. I've been a client for almost a year--one of the first in this area.

Wildblue also cuts back speed of upload and download in 1/2 when they decide you've used the system too much. What do I pay for?