Complaint Rating:

I may be just another dissatisfied customer writing this complaint in shear frustration. But I would like to draw your attention towards the mismanagement in the customer care service that Tata Indicom maintains. When you call their customer care, they certainly come forward with an “We Care” attitude but take a closer look, it’s just the same old “Protocol” they maintain, which they read out from a ‘Script” that given to them that gets logged in as yet another “Complaint Number”… just to conclude with a sweet voice that says “Sir, our field technician/engineer will get in touch with you within 24 hours”.

Here’s the number of complaints that I have filed since the time I opted for a Tata Indicom services. The connection was taken on 3rd March 2007. The tariff plan is Power On & On 6 – 256 for an amount of Rs. 6,061/-

User id: vickram.swamy@vsnl.net

5th March ’07 – 1824182
7th March ’07 – 1840308
8th march ’07 – 1848950
10th March ’07 – 1862080
12th March ’07 – 1875806
5th April ’07 – 2068362
7th April ’07 – 2077204
5th June ’07 – 2585300
22nd June ’07 – 2751548
13th July ’07 – 2960908
23rd July – A Gentle Reminder

The outcome is the same, a friendly voice as always claiming to resolve the problem in 24 hours. However, this time they have asked time for 10 working days, as the problem is due to a ‘Trunk Cable Cut’. So, the endless waiting never ends. That’s Tata Indicom’s Customer Service for you.

Thanks!

Vickram Swamy