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2.1 200 Reviews

Electronic Arts (EA) Complaints Summary

56 Resolved
144 Unresolved
Our verdict: When using services from Electronic Arts (EA) with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Electronic Arts (EA) reviews & complaints 200

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2:20 am EST

Electronic Arts (EA) madden 22

i play franchise offline, and every time i try to play a game it either crashes midgame saying something about drivers, or it crashes while i try to setup and play the game. ive tried resolving it and have seen that other players have the same issue. so im unable to play a game that i have spent countless hours playing because it crashes, and its not a problem with my pc because ive got a 3060 graphics card.

Desired outcome: refund

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2:55 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Electronic Arts (EA) Titanfall 2

I have a 1 month Xbox Game Pass for gamer tag: TweeSleet477638 which is attached to: [protected]@hotmail.com but keep getting a message that says: "This profile is not permitted to play online." This shows up in the first screen of Titanfall 2 on an Xbox One S and does not allow the selection of multiplayer. I have unplugged the console for over a minute and other profiles are able to sign in and play multiplayer on the same console. Please activate this profile. Thank you.

Desired outcome: Profile is activated so I can play online.

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Update by TweeSleet477638
Jan 11, 2022 3:02 am EST

Great. So I clearly did not mean to post this to a public forum. Now I just want to know how to remove this post.

Resolved

Accidentally posted, was meant for customer service.

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4:33 am EST

Electronic Arts (EA) No opponents in division rivals - quality of service

Facts of the case:
There is an ongoing matchmaking issue within FIFA ULTIMATE TEAM. Players have to wait for hours before they can enter a match. Numerous complaints have been raised my many players through EA Advisory Chat and also on EA Forums.

Misleading information is being provided by EA Advisors. Some say that the issue is under investigation and the team is looking into it. Others say that no such issue has been identified and there is no such problem.
Sharing transcript from a fellow FIFA player, where he was told two different things in the same conversation:
( 19m 6s ) Nitesh: I am really sorry for inconvenience. I would like to inform you this is ongoing issue for now and please wait for sometime it will get resolved soon.
( 20m 50s ) Siddhart: I have been waiting for two weeks now
( 21m 45s ) Nitesh: I am really sorry, our team is already working on it to get it resolved as soon as possible.
( 22m 14s ) Siddhart: How do I know that the team is working on it?
( 22m 43s ) Siddhart: there are no official communactions

( 1h 3m 8s ) Tarun: As per as my observation and this is not a known issues however I have checked with my resources if it was told then it was a know issue, I apologize for that but would request you now to go through with the troubleshooting steps as per mentioned on this chat.
( 1h 3m 10s ) Siddhart: highly professional
( 1h 3m 44s ) Siddhart: In 10 minutes it goes from a known issue to be not a known issue
( 1h 4m 1s ) Siddhart: So you are telling me in 10 minutes the team stopped working and there is no issue at all
( 1h 4m 48s ) Tarun: I am still working on your issue and it's taking slightly longer than expected. Sorry for the inconvenience.
( 1h 12m 7s ) Tarun: I checked that this is not a known issue and lots of our player are facing the same issue but this is not a official information and in this situation I would request you to please report a bug on our official page answers.ea.com and keep an eye for more updates.

Players Seeking Resoulution:
Players have reported on EA forums on multiple occasions, however no community manager has ever responded to those. Players have also uploaded videos on YouTube to show how long it takes before they can find an opponent. Sharing the links of the complaints below:

1. https://answers.ea.com/t5/Bug-Reports/Division-Rivals-and-Friendlies-Matchmaking-Issue/m-p/10991011#M11633

2. https://answers.ea.com/t5/Technical-Issues/EA-Come-Clean-about-matchmaking-Issue/m-p/11002407/highlight/false#M19675

3. https://answers.ea.com/t5/Bug-Reports/No-rival-opponent-found-for-1-hour-or-2/m-p/10890200#M8199

4. https://fifaforums.easports.com/en/discussion/614185/takes-ages-in-matchmaking-in-every-single-online-mode

Problem with EA Advisors:
EA Advisors do not have appropriate provisions to escalate a complaint and never provide evidence that the matter has been reported to the appropriate team. They keep giving troubleshooting steps which are ineffective and do not solve the problem. The issue is from EAs end and needs to be sorted as soon as possible.

Relief Expected:
I will gather more people facing the similar issue and if it is not sorted withing a reasonable time with confirmation that the issue has been taken notice of and being worked upon by EA, we will ask for a refund for not meeting the promised quality standards and a fair compensation for our time and loyalty which we have demonstrated over the years to the company and to the game in particular.

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11:45 am EST

Electronic Arts (EA) Battlefield 2042

I created an EA account several years ago linked it o an email I no longer have access to due to being deployed and moving in military [protected]@yahoo.com. I recently bought battlefield 2042 but now can not play it cause the game ask me to reset my password. I can't cause I can't access email. So I created a new account but can not link it to my current ps4 or ps5 due to ea account already existing. I contacted help desk they say they can't help cause I don't know enough of the answers to the questions they are asking such as IP address. Credit card number from 4 years ago. Month and year and what game I purchased who can actually name the date they purchased a game.

Desired outcome: I would either like my new account to be added to my ps4 reevesvs071 or my $100 back that I spent on the game

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5:41 am EDT

Electronic Arts (EA) Battlefield v - lack of administration - gross negligence of service

Good afternoon, I'm writing to yourselves due to the fact your offering a game that you do not police or regulate or at least administrate. At first I was so impressed with this game, but now after seeing so many blatant hackers on your Oceania servers. I'm losing faith in your ability to offer a fair enjoyable experience. I wonder if the servers are corrupted or have been hacked. I am concerned by the amount of Chinese hackers being so blatant. Shooting through was and cliffs. Does your game have any anti cheat software? I can't believe you consider this a good gaming experience when I can go from room after room and see at least one hacker in every room. Seeing insane scores like 254 to 3 deaths? I've seen some players call themselves Pro cheaters and not shy about it either. They even admit they cheat when I questioned them and then they go on to say, they will do again in battlefield 2042. OMG. In your face hackers who can get away with it because they know you don't or cant administrate your own servers...

Desired outcome: Stop Cheaters and Hackers on your Servers.

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10:46 am EDT

Electronic Arts (EA) My account says I have been band!

Account band has no explanation on why. Says it's been banned since August 3, 2021 7:32 AM. I've had issues since April of this year 2021 ever since I've subscribe to Xbox ultimate. It's very hard to contact anyone I've tried several different ways and I get no response. I pay for the Xbox ultimate and it says that EA play comes with it.I feel like I need reimbursement since April 2021 And my ban be removed immediately.

Desired outcome: Reimbursement of the last five months and immediate removal a ban.

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9:45 pm EDT

Electronic Arts (EA) my gems

i bought and payed for 30 gems can't get them to go

Quinns aquarum

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10:44 am EST

Electronic Arts (EA) Star Wars Squadrons

I will NEVER buy another Electronic Arts game again!

So I picked up Star Wars Squadrons and have been playing the short story which teaches you how to play in order to move to online play. This was great. Fun little story that played both sides so you could get experience with flying Empire and Rebel ships. Game was pretty stable and life was good……Then i finished the story and wanted to play more of the game and that's where the problems started.

You must have an ea.com account connected to your xbox gamertag in order to take advantage of all of the game. The game had routinely told me it was unable to connect my xbox one account to ea. This was initially ok since you could play the story offline but this changed.

So I started attempting to troubleshoot the issue. Lots of complaints and processes to try but none of them seemed to work. I finally contacted their tech support to finally discover what was wrong. Turns out, years ago, I created an ea.com account using my then email address. I was using Comcast as an internet provider at the time so I used my comcast.net email to create it (huge mistake apparently, as you'll see). So i asked tech support to just switch the account from the comcast.net email to a new ea account that uses my gmail to connect my gamertag. They ask me a bunch of PII questions in order to get access to my account. IP address, DOB, address, last for digits of a credit card and games and dates of purchase that I'd gotten from the account. So I get most of the information correct except for the IP of course because i've changed Internet providers, the credit card number because well….over 15 years or so….those number change for numerous reasons and i'd never made purchases via those accounts so that information didn't exist. Since I didn't have enough "correct answers" they refuse to reset my old ea account and suggest that I reset the password or remember those tidbits of data. Honestly i've never made it a point to remember IP address soooo that's not possible….there's been so many credit card numbers over the years…..that's not possible…..and i can't go back in time to make purchases that I can record on the accounts…..so the only other option was to reset the password. Now to note, they have disabled my account due to disuse. Which means if I did remember my old password….I can't because they've expired it…..and expect me to now get a new password….however, it wants to use the old dead email in order to do that. they've created a loop that I cannot fix and even though the majority of the information that I gave them is correct INCLUDING THE ORIGINAL EMAIL USED TO CREATE THE ACCOUNT….. they refuse to fix my issue there by making it impossible for me to play 80% of the Squadrons game.

If anyone out there can think of a solution….I'd be greatly appreciate it.

Desired outcome: fix the issue

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10:26 am EDT

Electronic Arts (EA) Canceled last year but charged again this year.

07 July 2020
OKDad70
My daughter paid for a 1 year subscription and gifted me. I used the account for a couple of months, and lost interest. My daughter and I canceled, but we got charged again anyway. We got ahold of them, and resolved it (last year). They canceled the account and refunded. This year, they charged us again. We could not get through to support. We spent hours waiting for chat and calls that never came.

Today, 18 July 2020, we finally connected via telephone. They refuse to refund. They assert we had only ten days. We would like the refund.

The individual on the phone refused any remedy. We could not even be transferred to a supervisor. EA simply refused refund. No allowance. No option.

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7:27 pm EST
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Electronic Arts (EA) pogo

stalking, harrassement, cheating.
people are cheating on there by boosting their rating which they go to 2 player and make another names then forfiet that other person. there is drama in the barcelona lobby every night between 10 pm until 6 am or later. I sit there and play at the table and not say anything in the lobby and my name come into the drama. bobbiblue3 and twirlingepsons are the main ones. I don't talk to them and they bring me into the conversation. saying vaery nasty comments and saying that I'm hateful. I get along with everybody there. bobbiblue and twirlingepsons continues to harrasse me and bully me to the point I can't seem to play anymore. they are driving me from the game site that I enjoy playing. I reported these people 35 times not including when I reported them in the game. during all this time nothing was ever done about it and I blocked them and the block won't work. I muted them and that helps to one point but it doesn't mute if they come to the table. there was not one thing that ea did to help me and the stress still continues even though I have heart problems. also I left my club pogo run out because of this situation. also the rooms are not monitored and there is very nasty, and hateful and eplicit speech and bullying in there. but I do have 35 complaints and there was nothing that was ever done. pogo needs to shut down

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Update by ciderhouse_
Jan 21, 2020 8:16 pm EST

your a damn liar. you have it out with everybody and not just me. stop talking about me behind my back. I didn't post my information on that site. I have a right to play also and you don't pay my bills. And it's kind of bad that you talk about me on the games and that's why I won't join because of you and twirling. you are always in an argument with everybody on there hate you and I get screen shots from people of whats going on. LEAVE ME ALONE. And STOP TALKING [censored] ABOUT ME> EVERYBODY TOLD ME WHATS GOING ON. I can play a game and your in the lobby talking about me. so even if I join again KEEP YOUR MOUTH SHUT ABOUT ME. stop emailing me. this will get reported

Update by ciderhouse_
Jan 15, 2020 8:14 pm EST

I have no problems until nov. or dec of 2018

Update by ciderhouse_
Jan 12, 2020 7:41 pm EST

Also there is no phone number and all you can do is email them or do chat with them. Also they claim that they take these things very seriously but then nothing ever gets done if anything gets done at all.

Resolved

I have not resolved this and this is bad now that I'm getting email from this website from the people that keep talking about me in the lobby and saying nasty shit about me. I'm tired of it. people just need to leave me alone and stop talking about me and even putting words in my mouth that I didn't say. I have all the mail in pogo that tells what people say to me along with other people verifying that I say nothing and my name comes into the picture. PEOPLE NEED TO LEAVE ME ALONE. STOP TALKING ABOUT ME.

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Mehere2
, CA
Jan 22, 2020 6:43 am EST
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Cider you realize this isnt POGO right? YOU slandered ME on this public web site its NOT pogo! STOP harassing ME ! This is childish and WEIRD!

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Mehere2
, CA
Jan 22, 2020 6:36 am EST
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Delusional and always confrontational. Pogo is very bad for bullying that is true but this woman is NOT bullied as I already stated above. I assume this is just another way she seeks attention. I didn't post this or bother HER. I am defending myself against HER slandering ME on a public website. She loves drama and attention she is childish she may be mentally challenged but I'd sure wish to never be bothered by HER again. I have had a lot of bullying myself with this woman right in the mix and I dont bother her! After all SHE posted this in public against ME what does she or anyone expect that I would just take this? Everyone on that game site babies her like a spoiled challenged child in my opinion this is the problem! Maybe drinking and aggression personality problems not quite sure but it's odd. I am SO glad I don't have any contact with her anymore. Pogo is changing in March and this will all end I think. I thank GOD I never shared personal info with this woman ! As I stated before cider would come to my game tables sit for hours suddenly she started this again for the 3rd time in 2 years. The only thing I say to her is to shut up after she makes snide comments like she wont play me cause I like drama and she loves to call be a B---h. I see the sensors in her comments any can see she has anger issues and uses foul language a lot. Cider needs to act over 50 like she is. She gave her own info out easily to many on that game site as you can see. If she continues this nonsense with and about me I will post screenshots myself. This is childish! She is someone to worry about sharing info with and maybe even dangerous who knows.

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Mehere2
, CA
Jan 21, 2020 9:07 am EST
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Someone told me about this complaint. I am one of the people this woman is publicly complaining about in this childish report. I do NOT and never have bullied cider. I am one of very few that defended her when some I felt treated her badly. This is the thanks I get. Three times in 2 years this woman has turned on me like this. She has a short fuse and angers easily. She is coddled babied like a child on this game site. She got angry when I refused to give her my phone # or Facebook so she could contact me off the game site. I knew she bothered others with constant physical and mental health issues she claims she suffers from. She demands attention that I simply don't have the patience for. Many have much more serious illnesses than cider claims to have and some are many years older than this woman yet she expects attention for illnesses to family squabbles and it's always about herself. Not once did this woman ask how I was even after she knew Id just been released from Hospital. She expected me to be available to her day or night. She told me her "therapist" was not available and expected me to be available . I sympathized and made myself available for her to talk with for 2 years ONLY on that game site thank God but no longer. She accuses me of giving her name and phone # which I did NOT. She posted her own info many times on the game site herself . The man she is complaining about can address this himself. It is true this game site does allow serious bullying and do nothing about it. Cider needs to handle it like an adult as I have myself. She acts extremely childish as this shows. I don't deserve this and I never want to deal with cider again.

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2:54 pm EST

Electronic Arts (EA) origin account

They have locked me out of my gaming account.

I have lost access to the email address attached so can't reset.

I have provided tons of information proving who I am and my drivers licence, product codes for games on the account and photos.

The account is linked to my playstation account (which has my new email address) / I've set screen shots showing the link.

I just can't get any sense from them.

8 cases have been opened over 2 weeks, they just close the case without contacting me. When there is any contact I'm asked to fill another form in (start a fresh case) and they promise to look into but they lie.

I have proved who I am and that it's my account but they will not give access or contact me about resolving

Last case no [protected]

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Rand Arrington
, US
Mar 07, 2021 10:49 am EST

same issue but with Star Wars Squadrons. EA's takes account security to a ridiculous level.

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2:01 am EDT

Electronic Arts (EA) scrabble game

I did and it was not taken, your usual [censored]ing [censored]

Scrabble at pogo.com sucks has errors that need to be changed by competent persons, not incompetent such as I tried to explain the problems.

Scrabble game refuses to accept real words, and I have to forfeit the game

Fix the [censored]ing problem

Too short, too long, too many capital letters, what [censored] you publishing?

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P. Colacicco
, US
Dec 11, 2019 3:05 pm EST
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I play scrabble everyday and everyday it either won't let me put my word down, tells me my time is up when I just started, freezes and won't let me play my word, or boots me from the game, mixes the letters up so that they are on top of each other. I've been playing this game for over 15 years and the last 1 year has been just horrible. Please look into this as I know I can't be the only one with these problems. Thank you P. Colacicco

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3:37 pm EDT

Electronic Arts (EA) club pogo

Update of EA has caused me to have no access to my acct. I am 70, have been trying for almost 2.5 hrs. cannot sign in as EA reports 2 accts. with my email. I only have this email that I use, [protected]@gmail.com, and you want me to change to a new email, I don't want to, your help sight is no help promised a call 1.5 hrs. ago, no call so just cancel my club pogo subscription as I can't find any way to do so. I CAN'T SIGN IN! I AM TOO OLD TO WASTE THE TIME I HAVE LEFT ON THIS NONSENSE! THANKS

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11:26 am EDT

Electronic Arts (EA) dragon age and customer service in general

We purchased Dragon age (Order Number: [protected]) and it doesn't work. We asked for a chat (case number [protected]) and "Rehan" told us we will get a mail with instructions
We wait all along the weekend and it never arrived
Now we are asking for a refund and their automatic answers say that since it took more than 72 hours since we "launched the game" (it never launched!) then we are not entitled to a refund.
They have no e-mail or fax or complaint officer or customer service...
WHAT CAN WE DO?

WE DEMAND A REFUND!
 [protected]@GMAIL.com
 

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11:04 am EDT

Electronic Arts (EA) lost an inform card

I was playing your game, FIFA 17, and completed a 'Squad Builder Challenge' - as a result of completing the 'SBC' I was given a pack in which was an 'Inform Card'. I opened the pack, received my player and sent the player to my club by pressing 'X' (I use an XBOX ONE). After this I went to my club only to see that my packed 'Inform' was no where to be seen. I have been searching and I am 110% sure that my 'Inform Card' is not there.

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9:52 am EDT

Electronic Arts (EA) pogo

I could not pay my bill under my old account so I opened a new one and paid up front for 1 year now for the last 2 weeks unable to log in tried every thing even there web page for help I either want back in or my money back fed up this is not the first time with this company they have no phone number to call only on line stuff really needs to make it where people can talk to someone and have their problems fixed

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brendagubotosi
, US
Jan 05, 2018 1:39 pm EST

Yes, they hide quite well. Decent people can lodge a complaint and their standard answer is to just mute them, instead of penalizing the offending person(s). A problem with a game? Pleas for fixing the problem goes unheeded for months, if ever.

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8:53 am EDT
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Electronic Arts (EA) fifa 17

I recently bought fifa coins from a website goldah.com, this is the first and only time I have done it outside of the FIFA store.

EA sports then email me to say that I have broken the terms of service for "trading coins", which based on the definition I technically have but I have not hacked the game, nor have I scammed anyone. Regardless they have removed my team, losing everything. My main concern is the money, legally spent in their store, which they have taken away without any warning.

I have no idea how much money I have spent in the store over time but for 2017 it would be around £100-£200 (Playstation account doesn't list it in account history)

I've complained 3 times; you cannot speak one to one with anyone that makes the decisions, you get an email from a no-reply address and that is it. My questions about the money are never explained to me, I cannot see in the terms that I forfit this money? It may be implied but for legal terms, should it not be fully stated?

Are they allowed to do this? I view this as a purchase of goods, the breaking of terms was a separate transaction so why do I lose all of my pre-standing purchases?

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9:28 pm EST

Electronic Arts (EA) the sims 3

01-09-2016

I have the chat transcript, but can't save it as an image and therefore can't post it as a screenshot.)

I have been a Simmer for 16 years and have played for just as long without incident. I've had my account since long before Origin existed, and I always used disc copies for everything (except the last 2 EPs, Into the Future and Pets).

Anyway, I recently moved from my old laptop to a shiny new PC that my husband built for me. It doesn't have a disc drive (yet), so I have to rely on Origin copies of all the games I registered... but, since switching computers, I've had some strange issues with my Ambitions EP. While it appeared to work normally at first, bits and pieces (ie. certain lifetime rewards & outfits) were missing.

So off to Live Chat I go... only to find out that my Ambitions EP is apparently registered to some other account with an email address that isn't mine. The rep was incredibly condescending, reprimanding me like a naughty child and saying things like, "you'll see in time that I was right" and (when he eventually coughed up my EP) "are you happy now?"

(To answer your question? No, I am certainly not. In fact, I still feel icky... almost 4 hours later.)

I was floored. I've worked in customer service (in person, on the phone, and via live chat) forever, and never in my life would I have been allowed to speak to a customer that way. Finally, 2 hours into our chat, I asked for a manager... which I have never done in my life. Having done that same job, I know how things work and I try so hard not to be "that" customer, but it's hard to be calm and polite when someone is treating me like a 5-year-old. I just wanted to talk to someone who would understand my frustration and be sympathetic to the situation.

(I never did get to speak with a manager, but the rep did give me a digital copy of the EP after I sent pictures of my disc and the code that came with it.)

In all honesty, an apology would have sufficed. When he offered me the free digital copy (which I technically already had), I was half-tempted to just say forget it: the stress this experience caused me was not worth it. But, if I ever play again after this whole ordeal, at least my EP will be in one piece.

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5:11 am EDT

Electronic Arts (EA) games are dragging

to whome it may concern pogo.com games are dragging and they sending blue or green circles i know they are virus cause a friend ofmine told me . one of his family members worksfor pogo . they try andknock you off of bowling or when you in a tournment, i want to know why my tournment still sayes 1 tournment when i been in several bowling tournments. if this contunious i will call the better buisness office and the state attorney generals office . we the members of pogo payfor our memberships and we being rip off this matter better be taken care of as soon as possible if not you people will be answering to the state attorney generals office we all are ready to call thm tyvm pogo.com member.

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2:19 pm EST

Electronic Arts (EA) pogo taking away tokens I have earned

I played all day long on March 2, 2016. It was Wednesday, therefore, I gained a lot of tokens. At the beginning of the day yesterday, I had 27, 819, 946 tokens at the end of all the games I played I had 27, 057, 085 tokens. Last night when I checked my total for the day Pogo had taken 800, 000 of my tokens away...why?

On Badgehungry you have a Watch and win option. I logged onto it and it was advertising Breo Asthma Medicine. At the end of the commercial it asked the question "EARN MORE" IN A GREEN BOX and beside it CLOSE. I continued to play it until it would no longer give me the option. If this was a glitch in you system, why should I be punished for it? There is no way, that I earned 800, 000 tokens anyway. I am furious because I played 4 games of Discovery Cove or whatever it is called and it subtracted another 3, 000 tokens.

I realize this may mean nothing to you, but this is pretty much my daily life ! WHAT IS YOUR PROBLEM? I am now afraid to play anything else because my tokens may go down again. I NEED AN EXPLANATION AND MY TOKENS RESTORED!

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smiles420
Coshocton, US
Mar 14, 2016 9:58 pm EDT

POGO HAS THREATENED TO SUSPEND ME BECAUSE I SENT EMAILS COMPLAINING EA TEAM MANAGER/ POGO SLOTS ARE RIGGED- ONLY A VERY FEW PEOPLE WIN/ THEY ARE THE ONES POGO PAY TO WRITE GOOD THINGS IN THE POGO FORUMS - MAYBE 3% OF ALL MEMBERS THE REST OF US ARE PLAYING A RIGGED GAME

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