Electronic Arts (EA) review: pogo.com contact information 16

Game chared to my account that i did not order

on 2 28 13 i paid 39.99 for ayear of pogo games, did, nt have, pogo a month they cut my pogo off cant get them to do anything. about it, walt an joyce busby [protected], call me .

i cannot get world solitare to come on the screen..i have played for years and the end of oct.i was playing the same game and it came a message beside the game that stargate70744 had won 200.00 dollaes and that was the last i heard of that..i tried to reach pogo, but couldnt..please check into this thank you

I also am a paying member. But pogo challenges- weekly and many of the daily will not load. I am not going to pay to play 2 or 3 games. What is going on?

I too am a paying customer. I just renewed my subscription in Jan. then all this stuff started and i can't play half the games I want. If this is not fixed by the time my renewal comes up I will not be renewing and I will not recommend anyone else do either. I have family that recommended to ths site and now they are having trouble also. This all started when you change the way the daily challenges are entered. You need to check your system and put it back the way it was. You are going to lose a lot of money in the months to come.
Ginny15017

i don`t expect you will do anything but i should get my money back, i have been a member since 2003 it should mean something,

I pay for pogo, and cant get on any thing. and if I do it takes for ever, shy1 player.

I have a pogo account bullet2570. Recently it expired and i want to renew my subscription. I live in Australia but the country on my account says Canada and my credit card wont go through unless changed to Australia. I am having great difficulty contacting pogo to get this done. My daughter tried to gift me from her account but because we have the same URL address I was unable to accept it so I have paid the subscription but cant use it. Is there anyway I can get my country changed to Australia and use the subscription that lozzstarplayer sent me? My email address is porterfamily01@bigpond.com. Thanking you in anticipation.

my name is Freida Fuston and I started playing Luau bingo and whenI signed up I didn't notice that it was the uk luau bingo .I played the game and decided that I wanted to continueto play and gave my checkcard number to pay for it a monthat 5.99 a month.I got on the computer and wanted to play and I couldn't get it to come back up.I had 330.000 tokens and wnated to keep going and couldn't.I was registered as Freida Fuston 365 and I would like to tranfer it to the luau bingo but not the uk one . Can you please help me? Thank you so much my email address is weezyfuston@yahoo.com . please let me know.

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BBB Reliability Report for
Electronic Arts, Inc.

BBB Rating Unsatisfactory
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report
BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
.
Name: Electronic Arts, Inc.
Phone: [protected]
Fax: [protected]
Address: 209 Redwood Shores Pkwy
Redwood City, CA [protected]
Original Business Start Date: January 1982
Employees: 530
TOB Classification: Video Games-Wholesale & Manufacturers
BBB Accreditation: This company is not a BBB Accredited business.

Additional DBA Names
EA Games

Nature Of Business

This company offers interactive entertainment software.

Customer Experience

Based on BBB files, this company has an unsatisfactory record
BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims
BBB Definition:

advertising claims - The BBB reviews business advertising, (newspaper, magazine, TV, radio, internet) routinely to ensure that it is truthful and ethical. Claims in advertising are measured against basic advertising principles of the BBB Code of Advertising which was developed to guide advertisers, advertising agencies and advertising media.
that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the BBB due to failure to respond to one or more complaints and or two or more otherwise unresolved
BBB Definition:

unresolved - The company failed to resolve the complaint issues.
complaints. However the business has resolved
BBB Definition:

resolved - The company resolved the complaint issues.
most complaints presented to the bureau.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The BBB processed a total of 916 complaints about this company in the last 36 months, our standard reporting period. Of the total of 916 complaints closed in 36 months, 395 were closed in the last year.
These complaints concerned :
79 regarding Advertising Issues
BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.

Resolved
BBB Definition:

Resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.

24 - Company resolved
BBB Definition:

resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
37 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

14 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

2 - Company failed to respond to the BBB to resolve or address the complaint issues.
10 regarding Contract Issues
BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.

Resolved
BBB Definition:

Resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.

2 - Company resolved
BBB Definition:

resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
4 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
64 regarding Billing or Collection Issues
BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.

Resolved
BBB Definition:

Resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.

22 - Company resolved
BBB Definition:

resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
25 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

6 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
11 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
29 regarding Sales Practice Issues
BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.

Resolved
BBB Definition:

Resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.

9 - Company resolved
BBB Definition:

resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
9 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

8 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
2 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

1 - Company failed to respond to the BBB to resolve or address the complaint issues.
42 regarding Delivery Issues
BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.

Resolved
BBB Definition:

Resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.

22 - Company resolved
BBB Definition:

resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
15 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

3 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
2 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
10 regarding Repair Issues
BBB Definition:

Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, or inferior workmanship.

Resolved
BBB Definition:

Resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.

2 - Company resolved
BBB Definition:

resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
6 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

2 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
52 regarding Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

Resolved
BBB Definition:

Resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.

17 - Company resolved
BBB Definition:

resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
23 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

5 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
3 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

2 - Company failed to respond to the BBB to resolve or address the complaint issues.
109 regarding Customer Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.

Resolved
BBB Definition:

Resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.

21 - Company resolved
BBB Definition:

resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
45 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

15 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
23 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
4 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
20 regarding Guarantee or Warranty Issues
BBB Definition:

Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.

Resolved
BBB Definition:

Resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.

13 - Company resolved
BBB Definition:

resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
4 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

2 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
453 regarding Product Issues
BBB Definition:

Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.

Resolved
BBB Definition:

Resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.

106 - Company resolved
BBB Definition:

resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
267 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company resolved
BBB Definition:

resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues, but not within the BBB's timeframe.
Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

50 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
5 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
22 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

1 - Company failed to respond to the BBB to resolve or address the complaint issues.
46 regarding Refund or Exchange Issues
BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

Resolved
BBB Definition:

Resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.

23 - Company resolved
BBB Definition:

resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
20 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

2 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
2 regarding Issue Not Defined

Resolved
BBB Definition:

Resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.

1 - Company resolved
BBB Definition:

resolved - The company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

These complaints were closed as:
718 Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

262 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
454 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
1 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues, but not within the BBB's timeframe.
190 Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

112 - BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
66 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
12 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
6 No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

6 - Company failed to respond to the BBB to resolve or address the complaint issues.
2 Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

2 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.

Additional Contact Information
Additional Addresses
Dept..627100
PO Box 9014
Redwood City, CA [protected]

Additional Phone Numbers
Tel: [protected]
Tel: [protected]
Tel: [protected]
Tel: [protected]
Tel: [protected]

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report
BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
.

ID: 64196
Report as of December 9, 2008 09:48
Copyright© 2008 Better Business Bureau

This is what the BBB has to say about that...

BBB Reliability Report for
Electronic Arts, Inc.

BBB Rating: No Rating

* Ratings Explanation...

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
Find out more about this business:

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BBB Accreditation
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This business is not a BBB Accredited Business.
Business Contact & Profile
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Business Name:
Electronic Arts, Inc.
EA.com
Origin Systems, Inc.
Business Address: 5000 Commerce Crossing Dr.
Louisville, KY 40229
See the location on a Mapquest Map
See the location on a Google Map
Type of Entity: Corporation
Principal:
David Abelt
Phone Number:
[protected]
Fax Number:
[protected]
BBB Accreditation: This business is not a BBB Accredited Business
Type of Business:
PRODUCT SALES - GENERAL
Business Management
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Mr. David Abelt
Customer Complaint History
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BBB Serving Louisville, Southern Indiana, and Western Kentucky does not process any complaints against this business. All complaints (if any) are directed to this BBB for processing.

Government Action(s)
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BBB has no information regarding government actions at this time.
Advertising Review
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BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

Report as of: 12/9/2008
Copyright © 2008 Better Business Bureau®, Inc. serving Louisville, Southern Indiana, and Western Kentucky

If you believe any of the factual information in this Reliability Report should be updated, removed or added to, please click here.

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© 2008 Louisville

--------------- Original Message ----------Sent: Mon 4/7/08 18:57 PM Central Today while playing in Mahjong, I noticed someone had won another jackpot and the winnings were doubled, meaning they were a member. Well my curiosity got the better of me, so I added this person to my friends list, and followed them into the room they were in. When I got there, the room was in a buzz, Marilyn33C was not talking to anyone, and it showed this person as a watcher but when you sat at the table you could not see Marilyn33C. Hmmmm, gets stranger. I find out this person is not a member, but playing under a guest pass. Now how did they get the double jackpot, or did they get a jackpot at all. One of the other members who was mad, started checking out all the past winners from this week. It's seems that NONE of them are members, but playing under gu$=&==###. So who are these people, do they exist, or is Pogo just playing all of us as fools. I have since emailed pogo to let them know we are onto them. One of the other players in that room is notifing the FBI. This is serious folks, Pogo takes our membership money and I will admit I have more then received my portion of fun from the cost. But the big picture is that they tell us we have a chance to win this big Jackpot, which many of us could really use, and then we find out it is all a big huge LIE. I am not sure where to go from here, but I wanted to let all my friends in pogo to know what was going on. There is also a major problem with the server. People keep on getting booted, or cannot get in. For what we pay, we deserve better service. This is even stranger yet, February a year ago I hit the jackpot in the game "ACES UP" and it was doubled, but guess what! here it is "FEBRUARY 2008" and pogo has still not paid me. they will not answer my emails or return my phone calls, so as last resort, I sent them an email telling them if I do not hear anything back by email or a phone call in 10 days I am calling my attorney and starting a law-suit against them. People this is federal fraud to advertise winnings and then not pay the person. does not matter if it is $1.00 or $4, 000.00. they are playing with fire doing this. And you are right! I have checked on some of the winners by putting them in my friends list and sending them a message to join me in a game later thay day and the message comes back to me that this person is not a pogo member. try it guys! pogo messages can only be sent to a member. non-members cannot receive messages or forwards. pogo is just flat out lieing to all of us, and they are stealing from us. takeing our money and not returning it to the players in winnings. THIS IS VERY WRONG. everyone! lets flood their mailbox with emails maybe they will take notice and change the winnings format to accomadate the real members. GOD Bless All My Pogo Friends! Have A Wonderful Day (Babe). So please send this to everyone on your list, who knows maybe we'll start winning those jackpots. keep this email going and please forward it to all your friends in your friends list. Please do not delete it. Thank You.

Here's the address and phone number of Electronic Arts headquarters:

209 Redwood Shores Pkwy
Redwood City, CA 94065
[protected]

I won 100.00 on pogo but the check they sent me was written incorrectly. ch#no.013557 where it says pay it's typed ten and 00/100 dollars then in the right hand box it's written 100.00 I won 100.00 my bank would not cash it because it was written wrong.. I play under the name of terimentzer726 I won it when I was playing turbo 21 in Oct of the year the check is dated 10/25/2007 Washington mutual bank 90-[protected]. Do you want me to send the bad check back and issue me a new I will be waiting to hear from. Thank you Terri Mchale 596 shady oaks lake orion mi 48362!

Read top one.

I have not been able to loggon to pogo.com for some time now but they have been taken 5.99 each month from me, I want to play chess. Total scam!