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Pogo Games Complaints - I am a paid member and can't get on to the website

Review all Pogo Games complaints

Pogo Games
Posted: 2008-09-22 by JoAnn [send email]
I am a paid member and can't get on to the website
Complaint Rating: 75 % with 4 votes
Company information:
Pogo Games
Woodland Hills, California
United States
Phone: 818-999-5279

I am a paid member of club pogo and for the last 2 days I have been unable to get on their website thru AOL. The few times I have been able to get on I get bumped off. There is no customer service web or number I can call to resolve this. If this isn't resolved I want my membership fee returned.
Comments United States Software & Games
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Pogo Games - credit card -& game scam

Comments

59 days ago by Kathy [send email]
Please transfer my pogo account along with my tokens and friends information to the above email address. AOL dropped me without notice and I have lost my friends list and almost 7 million in tokens. I would like to continue to use pogo as I am a paid up member. I was having trouble with a hacker and they gave me a new password. After a week I was dropped without letting me retrieve my information. My pogo account was Fmcgo75826@aol.com and my pass word was grandmomrules. If you can set me up as I asked please do not use my new email address as my pogo name. I would like it to read kathy1948. Thankyou
52 days ago by Ronald Clark [send email]
hello...i applied to pogo's membership...as this point i have not been able to get all or none of the full membership...being a member for about 4 to 5 yrs know i would like to get back on...we changed our name from TheSeniors2 to ronnvickyca@aol.com we are a over the 50+ players an enjoy it...if you can help us ...if would be great please email us...thank your for your time... ronnvickyca@aol.com
39 days ago by Kathy Damrow [send email]
I am a paid member of club pogo, Icant get in to play cribbage
39 days ago by Kathy Damrow [send email]
Please get me on club pogo so I may play cribbage
30 days ago by Mary-ann Beaulieu [send email]
I became a club pogo member oct 2008 on a 29.95 special, then was told my membership was expired nov 2 08...what's up with that? wish I was notified as to what happened...now if have nothing ...starting all over again...and want me to pay 39.95 for another membership...excuse me !!! Ill find other entertainment...
28 days ago by Tt [send email]
Quoted Straight from Pogo Help desk...



quote "Is there a phone number I can call for Club Pogo Account and Billing issues?
Yes, there is; please be aware, however, that the number is only for Club Pogo issues related to billing and account assistance. Other issues, like gameplay information, technical support questions, or inquiries about bans or suspensions will be referred back to this site, so if your issue is about one of those topics, please use the Contact Us link to submit your issue.





Question
How do I get support for account or billing issues?

Answer

Twenty-four hour web-based support is available by clicking on Contact Us. When using the Contact Us feature, be sure to include as much information as possible in regards to your question or issue. You may get an auto-response right after you submit your question that will suggest possible solutions to fix your problem. If those do not work, please make sure you choose the Submit button again to send your incident to a representative for review.

You will receive a response from a representative within 24 hours that will have other possible solutions or resolutions to your issue.

If you would like to contact EA Account Support over the phone:

These numbers are for account support only. The agents you reach at these numbers will not be able to help you with technical support issues.

Inside the United States: 1-866-543-5435
Outside the United States: 1-650-628-4306
Please note: Technical support, game play, and account suspension questions for Ultima Online (and other online games) are currently handled through e-mail only. Furthermore, read this article if you would like to contact customer support to make a payment, or update your EA account information." Unquote

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