I purchased 2 large rugs and one small from www.plushrugs.com.The seller never sent them to me, so I sent several emails and asked about the status of my order. Later I found out that he charged my card twice. I sent more emails, but no answer from them. I fed up with their silence. So I wanted to open a case against this seller, please leave comments if you haven't received your purchase.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a rug 10 days ago, still says processing, no answer at the customer service number even though it is during their listed business hours!
I ordered a rug three weeks ago.
I waited a week, no news.
it took 5 e-mails to discover that the rug is out of stock for four months.
I am now three weeks into trying to get them to refund my money, which they keep saying they will do, but they have not done.
terrible customer service. there are 10 other rug stores with the same goods, use one of them.
If this is indeed, a legitimate complaint, I apologize for any inconvenience and ask you to contact us with your order number and name so that we can work everything out. info@plushrugs.com
If this is, as I suspect, a fraudulent complaint, I would like to let any third parties who might be looking for true reviews of our company know that this site has been bashed itself on other review boards as a fraud. http://www.sitejabber.com/reviews/
We were contacted shortly after this review went live by this site. They asked us for money in exchange for removing the review. Our company prides itself in exceptional customer service and our team would not let such issues go unresolved. To see
authentic reviews of our service, I encourage you to take a look at our reviews in Google or https://www.resellerratings.com/store/Plushrugs_com
~Traci, with PlushRugs.com