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Plumdistrict.com Complaints & Reviews - Buying something shouldn't be such a hassle

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Plumdistrict.com

Posted: 2012-01-06 by

Omarate

Buying something shouldn't be such a hassle

Complaint Rating:

Company information:
Plumdistrict.com
United States
plumdistrict.com

I only bought from them once and it will be my last time. I ordered a Starbucks card and 2 Fandango tickets for $28. It took days before the fandango code could be redeemed on the digital doorstep site. I still can not redeem my starbucks code. It says that it has already been redeemed.

Noone from Plum District answers the phones or responds to emails. Buying something shouldn't be such a hassle. They are nuts if they think they can compete with Groupon or Living Social.

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United States

Internet Services

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More Plumdistrict.com complaints

Plumdistrict.com - Never buy there again

Plumdistrict.com - Purchased a deal from them and had great difficulty redeeming voucher

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7th of Jan, 2012 by

lalderson

0 Votes

I greatly apologize for this experience. The merchant delivering this offer, Digital Doorstep, was experiencing problems with their technology infrastructure. This caused a delay in the redemptions and errors with the redemption codes. We are working with Digital Doorstep to help them resolve their challenges. Please see a letter below from our CEO regarding this issue. Please contact help@plumdistrict.com to receive a new code or a refund in full, whichever you prefer. Please accept my sincere apologies for this unfortunate experience.

Dear Plum District Customer,

As many of you know, Digital Doorstep, our merchant for our recent Starbucks/Fandango offer, had technical complications with providing e-gift card codes for Plum District customers. I want to start by apologizing for any inconvenience or disappointment this has caused you. Plum District's goal as a company, and mine as CEO, is to always "make Mom's day." Clearly this deal has fallen short for us and our customers, and for that I am sincerely sorry.

As a result, we have worked tirelessly with the Digital Doorstep team to resolve the problem and we are relieved to report that there is a resolution. As of this evening, Digital Doorstep has assured us that all codes that have not yet been redeemed should be working now. This includes the codes that showed an "invalid code" error message or showed "already redeemed" when they were not. We have tested codes to verify this is in fact true. You should receive your e-gift cards as promised. We ask that if you are still experiencing an issue with your code, please fill out the online form below so we can report any outstanding code issues to Digital Doorstep and provide you with a quick resolution:
https://docs.google.com/a/plumdistrict.com/spreadsheet/embeddedform?formkey=dE9JZHY0bmctNkxLdDdDSFY3dzM1TEE6MQ

We realize this is an inconvenience for our customers and for that we sincerely apologize. We have learned through this experience that we need to better qualify our merchant partners to ensure their ability to fully deliver a customer experience that meets our standards. At Plum District, we truly strive to delight each and every one of our customers. We take it personally when we do not meet that standard. It is our commitment to you that we will continue to strive to bring you great offers every day.

Sincerely,
Megan Gardner
CEO, Plum District