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Roto-Rooter Complaints - Plumbing rip off

Review all Roto-Rooter complaints

Roto-Rooter
Posted: 2007-11-12 by George P. [send email]
Plumbing rip off
Complaint Rating: 50 % with 6 votes
Company information:
United States
www.rotorooter.com

To repair a popup leak, I was charged $241.95. This supposed to be a free estimate and yet he took everything apart. And than said it would be $194.95 which I thought was much too much to begin with but I said go ahead and repair it, because everything was taken apart. I guess that's the trick (take everything apart so not to leave it without a pipe on the bottom of the sink)the customer would agree to pay those absorbent prices. Then after he was all finished he hit us with well the labor was $194.95 and it is plus part and tax. That all came to $241.95.

DO NOT EVER USE ROTO ROOTER THEY ARE RIPE OFFS
Comments United States Plumbing Services
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Roto-Rooter - Rip off Artist

Comments

333 days ago by John Siegel [send email]
As an ex roto rooter employee I can assure you they are a rip-off. All the tech's work on straight commission. The more they charge you, the more they make for themselves, but alot more for the company. Ask if these tech's even have a plumbing license, most likely not. They put a new hire thru 3 months of on the job training(they ride along with someone thats been there a year) and then send them out on the road to the unwary consumer.
314 days ago by Jackie [send email]
WARNING!
Roto rooter charges $335. to 'cable and clear a bathroom sink'!!!!!!!!!!!!!!!!!!!!1
299 days ago by Carrie1@verizon.net [send email]
since I read the last blog on how these roto-rooter employees get hired and supposedly trained, I can tell you first hand that they do ride with someone for the first 3 months, all because they park all over our street to ride with a roto-rooter employee. I also believe they don't need a liscense to do plumbing in your house. The way they park on our street I doubt very much they even own a driver's liscense. I put in numerous complaints to roto-rooter about these so called "wanna be plumbers" parking and blocking my driveway day in and day out. Roto-rooter does not care. So, this will now go to the municipality where I live.......take note roto-rooter "wanna be's" IT IS ILLEGAL FOR YOU TO PARK YOUR VANS ON A RESIDENTIAL STREETS WHEN YOU ARE NOT DOING BUSINESS ON THAT STREET, IT IS ALSO PROHIBITED TO PARK THESE VANS OVERNIGHT ON THE STREET!! The fine is 325.00..........maybe some of the customers that you ripped off all the time will feel some justice being done!!!!!!!
223 days ago by Jen [send email]
Complain to someone else. These roto rooter guys put in a hard days work so a grump like you can complain all day that these guys are parking on your street? Come on... get a life... get a job. If you have that much time to spare. Roto Rooter has been around for too long and has always been good to me!!!
171 days ago by Vince [send email]
Obviously the ex employee couldn't make it through training. I own an 8 truck company here in San Diego and Roto is my competition. Their prices are competitive and overall they offer a quality service.








































































Sounds like John couldn't make it through training because Roto does try to offer quality service techs. I own an 8 truck co. in San Diego and Roto is my competition. I think their rates are reasonable and their training program sufficient. John does not have a contractors lic. to know at least in Calif. only the Contractor needs the lic. not every plumber. I wonder if John now has a laborer job digging trenches where he doesn't have to use his brain.
22 days ago by Yourname [send email]
Man first off the tech shoudnt have done that and it was his mistake you get written up for doing that and if you do it afew times you get fired second the ex roto rooter employee was probably fired like most ex employee's 90 percent of them are fired and angry about it and third most the other 10 percent usually leave and start their own company's i know of other company's that have offer'd their techs a commission bump up for "acting" like they are unemployed going through roto rooter classes for pressure jetting etc then coming back get a clue buddy
21 days ago by Mark [send email]
Any service tech with Roto Rooter who takes apart something and then tries to charge for putting it back together would get written up or fired in a heartbeat if the boss found out. All these complaints I've ever seen about this company seem like they are written by the competition. The complaints always seem to lack specifics - the names of the techs, the names of the manager or supervisor they talk to to get a resolution...rarely do I see anyone even say they called the company to ask for a refund or even an explanation of charges. Roto Rooter has been around over 70 years and does thousands of service calls A DAY. I highly doubt that 99% of the complaints I see on these type of anonymous boards are legit, and the ones that are legit were due to a breakdown in communication between the customer and the company, or the customer had an unrealistic view of what things cost. Yes, you can still get a $35 drain cleaned, but I doubt it has a gaurantee, I doubt the guy has any insurance or workmans comp, I doubt the guy is sober after 5 pm and I doubt you could trust him around your stuff when you aren't looking, or that he won't cause more damage than he fixes because he lacks any training or oversight. As far as the parking on the street deal, a public street is a public street. I wouldn't want any service truck parked in front of my house either, but I would try to find a solution to the problem instaed of just complaining. Maybe the guy lives there, and you just don't like your neighbor because he wouldn't fix your plumbing issue 'on the side'? If you have an issue, you can always work your way up the corporate ladder to get a resolution, as long as you're reasonable. (and not just an unhappy former employee or unhappy competitor!)

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