PoF.com / Plenty of Fish
reviews and complaints

I was charged 35. 16 card# 4724 xxxx xxxx 6357 and I want it back in my account, I had no idea that they pof would charge me I thought it was free and I never upgraded to anything and i'm very disappointed and stressed over this, i'm on disability and would not have charged anything. I want my subscription cancelled and refunded back 35. 16, thank you for your attention to this matter and hope you can rectify this matter, robert dean

Someone has completed a profile to meet women using my email address. I have emailed POF many times via email and they will not respond. I even called there mystery accounting number and left a message but no one has replied, I want them to contact this person and ask them to cease this activity. I have changed my email passwords and changed the password on the illegal POF account so the person can't access it anymore but the company showed have the decency to contact me to rectify this situation. Very poor customer service.I have never signed up for a dating site-I am happily married for 20 years.

My profile was hacked on Plenty of Fish. Someone took over my existing profile, Kept my user name, changed photos and a few pieces of information. No idea why someone would do this. BUT I have tried to contact POF numerous times with no results. Had to google to find any phone #. then, it says mailbox is full. Have not heard from POF AT ALL., Except for an automated response that says we received your email. Worst set up EVER.

Don’t waste your time on the website www.plentyofish.com. All women need only two things from you. They need surprises and free meal from you. After that you will never meet again. Total waste of time and money, so avoid these scammers and post comments about your experience on this website. It might be very helpful for other people.

I was a ethical gentle person never would break any rule or cause disruption, like others, found one day account deleted w/o warning or any explanation, I had Christian in my screen name to avoid individuals looking for more casual people. Yesterday a man who was disabled wrote me a friendly email first response was kind enough so responded back because I cared, wanted no one to feel like they are not just as worthy as anyone else in seeking love, on next response I got a severely abusive email that said God had revealed to him as he was special with special gift when had almost died of massive stroke he obtained this "gift" then goes on to say I need help I am hore who walked away for a godly man God had his hand open and I refuse the man god gave me -bizarre and hurtful to a spiritual person. Next to his comment is underlined in red like for all members" say report inappropiate msgs" I copied the conversations in full and reported it saying- please take this man off or help so does not hurt another woman !- Instead I was deleted and my friend says they left him active as paid for upgrade. This is against ADA1998 fed law and domestic violence act of 1998 in USA both Federal law . No one contacted me to help resolve any misunderstanding, when I blocked him, site then also it deletes the comment that was stalking/ abusive /scary so complained again with copy pasted- of comment shared with male friend out of security concerns and need to let male friends know as live alone...I responded to every legit comment w kindness on their site and would have history of my behavior, yet offered upgrade then deleted w/o warning . this site wanted only hookup type people yet had found one kind man was communicating with like minded person.I did nothing wrong they discriminated against me as not easy sexual ctc for men, Christian in screen name and that I complained and was not paying customer..Similar to putting an ethical rape victim in jail for complaining about the attack and not being type of customer the attacker found desirable-only time cut and pasted-anther's comment but they delete the comments when block! saved to my own gmail-really traumatized me, they allow sexual comments and male nudity to be dangerous to women but if you complain will delete you protecting yourself, I will tell everyone know if they are not going to resolve this act of discrimination and want to help other good women know they are not alone its not your fault

The dating site Plenty of Fish (or POF) has repeatedly deleted my dating profile because I am a trans woman and state so on my profile. There is no way to contact the website and they simply redirect you to their terms and conditions. I'm quite upset about this actually, and I think it is extremely unfair that they do this to me and other trans women. It is disgusting!

To whom it may concern,
I have tried to delete my Upgraded account on Plenty of Fish
: Dating Website. However unable to delete my account. I type my e-mail address in and they say it is invalid. Plenty of Fish keep sending me e-mails from this address so I find it quite irritating to get e-mails from the. How can my e-mail address be invalid when they keep sending me notifications Please help me I just want to delete this account. I re-iterate that they can't recognize my e-mail account. What do I do to cancel my account? My password is also invalid not even able to change it as they can't recognize my password.

Michael Curtis

I registered on the website www.pof.co.uk and thought that it was my chance to meet beautiful ladies, but in reality I wasted time and that’s all. As well as almost all services are paid. I won’t recommend this website. I was so disappointed in it. As well as I waited to advise other people to post comments about their experience. I wonder if there are other people, who had the same experience. Let’s share views about this website.

Markus Freund the owner and founder of this dating website runs an unprofessional, totally unfair and slipshod website operation. Be prepared for major headaches-basically because of unfairness and the technical way he runs this
-he routinely makes cahnges to the website where massive numbers of users are either deleted or will never have access to their profile again-his system DOES NOT RESET TO AN E-MAIL ADDRESS -specifically the E MAIL YOU ACTUALLY SET YOUR ACCOUNT UP WITH -WHICH HE SENDS A LETTER OF EXPLAINATION AND WARNING TO WHEN YOU REGISTER. see proof of this on site "is pof down"
THIS MAN is obviously a power tripped-his whole operation is based upon threats and warnings
Only problem is he and his staff will delete the wrong people
My profile met all of his guideines- there were clear appropriate photos
I never abused anyone or said anything inappropriate-no reason to complain about me
Many women sent abusive messages-I finally reported them
BUT I was the one deleted
His unprofessional staff refuse to give any reason
This man runs everything on threats of deletion, has an enormous ego, and does not delete any real abusers-just people who should not be deleted or got caught in a technological change and could not reset password

This complaint is about the following circumstances:
1. Very poor communication, and in fact lack of communication, from the website's (pof.com) customer service team regarding my questions, requests, etc.
2. Deletion of an account for no reason at all.
3. No warning given prior to deletion of the account.
4. No explanation given for the deletion of the account.
5. A permanent ban for an alleged breach of T&Cs - but again, no details and no further information were given out as to the reasons justifying this decision.
6. The site's owners (potentially) use this website to spy on its members' activity.

Thank you.

This complaint is about the following circumstances:
1. Very poor communication, and in fact lack of communication, from the website's (pof.com) customer service team regarding my questions, requests, etc.
2. Deletion of an account for no reason at all.
3. No warning given prior to deletion of the account.
4. No explanation given for the deletion of the account.
5. A permanent ban for an alleged breach of T&Cs - but again, no details and no further information were given out as to the reasons justifying this decision.
6. The site's owners (potentially) use this website to spy on its members' activity.

I've been using the plentyoffish (now renamed as pof.com) webpage on an on-and-off basis for around 2 ~ 3 years. Last week, however, I realised my account disappeared for a reason which I cannot possibly understand.
The profile that I've had up as well as all its content certainly complied with the site's T&Cs and the general guidelines of good (moral) taste + the online netiquette. But as I've said, the account's been deleted; at first, I thought it was the usual wrong username / wrong password thing, or that someone has by some chance hacked into my account. After entering the email associated with the account when using the 'Reset password' facility, though, the message popped up saying that 'this email is not in our data base'.
As weird as it sounded, I immediately wrote an email to the pof customer service team asking them if I can somehow regain access to my account + asking for reasons for the deletion of the account (if that was indeed the case).
No response was given, despite my numerous attempts to contact the customer service.

Let me now try to make a comparison, if we allowed this sort of behaviour to transpire to real-world human interactions, I will try and liken the pof's creators/moderators/admins behaviour with (hypothetical) reference to criminal law: let us now say that, one day, out of the blue, the police forces come knocking at your door telling you they are going to arrest you with immediate effect. They can't tell you who it was who filed a complaint, they can't tell you what it was you've done. You go straight into your little uncomfortable cell. No trial, and most certainly no fair trial is given to you, you have no right to an attorney/lawyer to defend your case, you can't even defend and explain yourself... You don't even get a fine or any light punishment. 'Life imprisonment' is what you'll get, you don't know who specifically issued this decision, and you have no right to an appeal... There is no 'innocent until proven guilty' any longer, there is no habeas corpus, and no rule of law principles in operation. A lovely Orwellian perspective to become your own fate for the rest of your life.
Would any of us, I ask, would any of us like to live in a society which binds itself by the rules as I've just outlined them?!

Back to my story. So like I said, no response was given. Because of that, I then decided to make another (new) account in order to find out what's happened. This new account, however, was deleted within hours after registration - when I barely made any use of the webpage whatsoever, and certainly did nothing wrong, except... well, except daring to re-register!
I followed this exact procedure; each time an account was being deleted, I'd try and make a new one instead. Overall, I think I made about 10 more attempts to set up a new (replacement) account. Each of these attempts resulted in a quick deletion within few minutes ~ few hours after going through the registration stage.
I concluded I must have therefore been permanently banned from the webpage. This was the only explanation which ultimately made sense, although it was so non-sensical & so irrational that I cannot believe it is an actual policy of pof.com...
I mean, even if I was in the wrong the first time round... fine, delete the account. Fine, don't even give me the reasons for its deletion. But to not allow a user back in? Esp. when there was no wrong while using the second account I'd made (simply because I never had a chance and the time to message anyone)?
It is, apparently, a new part of pof's agenda that any person - once deleted - cannot ever re-join the website. Which as I've said is a ridiculous policy in and of itself, and pretty much exudes what can only be known as a Nazi-like attitude of smug pof owners. These words may sound harsh, but they are nothing further from the truth.

If I can now come back to my little comparison a little earlier on: let us assume that, instead of the punishment of 'life imprisonment' as indicated earlier, they instead sentence you to 5-year imprisonment. The big question is : what would you expect to happen to you once this 5-year-long period has passed? You'd probably think same as I did; you'd expect to walk free and enjoy your life back again!
But pof's bosses beg to disagree! They think it's in your - and anybody else's - best interest to send you back to jail as soon as they catch you when you're enjoying freedom; probably when you're just roaming around the streets breathing some fresh air and just enjoying your new life... This is the effect of that 'new' 'brilliant' policy I've been talking about: once guilty, always guilty. Once a profile deleted, any further profile will get deleted too!
So I ask a question, would any of us, I repeat, would any of us like to live by such authoritarian rules, very much resembling a dictatorship wherein the dictator in question is in no way answerable to the crowd, its society, or - as happens with pof - its users and sometimes even its customers?!

One more thought. Whilst I used to have account on there, I've often been browsing through many of pof's profiles which most certainly didn't comply with any sense of moral decency or the site's T&Cs, and yet nothing was ever done about these accounts. Can't be that no one has ever reported any of those people... surely! ;)

So, in essence... This whole situation looks as though the owners of pof think they are entitled to play god in their own minefield. Because it is a minefield, ladies and gentlemen, let's not deny that! Shame that it's the sneaky moderators and site's creators who are - for the most part - responsible for what's happening, and keen to upset its members & even interfere with their enjoyment on the site (as well as privacy - see below).
It seems to me that they have discouraged some people already, and they will - as I'm sure - discourage even more with their holier-than-thou policies and attitude and 'civility'... No doubt they must be very proud of themselves. :)
But all is not lost! Thankfully, all is not lost, because as long as pof's Nazi-like attitude continues to (dis-)impress me, I know I can afford to let them be... Pretty soon, more people will realise the site offers them no good value for money, or - more likely - no good value for their own time! The site nowadays seems to be filled more and more with various drones, fakes, scammers, spammers and alike, not to mention those mentally-challenged users (or fake users) who can barely utter a word in response to a 3-paragraph long nice & friendly intro message...
I also have a reasonable suspicion the mods/admins/creators are constantly monitoring its users' activity by, for example, entering into their private communications with other members. I had this once happen to me: when I clicked on 'Sent messages' folder, all of my messages I sent to date disappeared! There was about 20 or so of them at the time, and I swear they were all gone at once! The content of my 'Sent' inbox simply vanished...

For this and all of the above reasons, I certainly will not be re-joining this webpage (even if offered the money to do it!) + I will not be recommending it to anybody else I know or meet. Case closed.

I guess getting a permanent ban on there as I deduced is of no great loss to me, and can only be taken as a blessing in disguise really... Hopefully, I may spend my time more productively from now on. :)

Thanks for reading all of this.

After being on Plenty of Fish for two days, I decided to become a paid member on 06/30/13.
And took notice immediately after of changes that began happening to my profile.
I was unable to access most of the paid upgrade membership perks. And the company was purposefully NOT following its own rules and policies. And forget about getting a helpful response from customer service. I began doing some research of complaints. And with each one I read, it only got worse.
I noticed tons of victims of Plenty Of Fish which does have the “Perfect Bait.” I'm not alone.
Victims attempting to look for love on a site that blocks both paid membership and unpaid memberships, for NO apparent reason. Scamming unsuspecting victims of their money.
To past members who found out that Markus Frind allows his goons to post fake profiles with the pictures of those victims who were abruptly locked out of the site. And can't get back in to protest removal. Having to be told by others their pictures are still actively on line without their knowledge or permission.

As I cautiously read and reread the polices to be sure to keep my profile from being one of those deleted and blocked from reentering. I noticed that my profile pictures kept being deleted.
Each one clearly showing the face of the profile user. Myself. A stipulation of the policy.
It was impossible to determine what was acceptable and what was not. As I had already heard about the random termination of profiles that don't abide by their rules. NONE of my pictures went against policy. Although I received many profile visits from users who did go against policy showing bare midriffs, non face pics, nude pictures of bodies, and genitals parts inappropriately dancing across my screen by non-paid members. With every attempt to flag these profiles and report each and every infraction nothing was done to correct it. I then noticed that my emails were being monitored.
On more than one occasion my return emails to other members would disappear before my eyes.
With the thousands of unpaid members that should have been monitored, I was being monitored carefully each and every day of the 4 days I had a paid membership. Careful not to infringe on policy.

Taking notice that my whole profile was constantly being rearranged differently every time I returned.
I realized that the profile that I created was NOT MY PROFILE. I requested help again.
In the mean time, I gathered as much information of support that I could get my hands on, including dates, times, billing numbers, address, examples, etc. etc. Unfortunately, other dating sites are sister sites to POF who practice the same actions. Scam money from unsuspecting victims and terminate your account.

Two days later, I received a threatening email from Markus Frind that I would only be reminded once for uploading pictures that did NOT have my face displayed clearly. And I responded by requesting information of how to get my money back. As I no longer wanted to be a member of a site that DOES NOT follow its own rules and policies, being selective to which profiles could and which profiles couldn't continue their membership. And that I would dispute the transaction with my credit card company and advocate the Better Business Bureau continuously about the site, until someone hears me.

I removed any pics that were left, and all information and left a Thank You, POF on my bare profile, before responding to his email. Eagerly watching and waiting to see how long it would take him to lock out yet another paid member. It didn't take long. He terminated what was left of my profile AND took my money on July 4th, 2013. Four days later. As long as Markus Frind is paid, he doesn't care who he scams. And has gotten away with it long enough.

I will continually advocate every day and every week for as long as it takes, until POF is Shut Down permanently for those who don't have a voice as well as for myself. POF must be terminated just as the owner has terminated us.
A Class Action Suit Is In Order. With NO plans to stop until it happens.

For All Scammed Former POF Users: Please file a claim with your BBB to have you're voice heard for your own piece of mind.
Paid or unpaid members. (Speak and be heard.)
Plenty Of Fish Media, Inc. 2625 555 W Hastings St Vancouver, BC V6B 4N5 - Headquarters.
(A Canadian Co.)

why are these guys deleting alot of people lately. i was deleted fri. this past week and no reason why. i here alot of people are very pissed about this. but when your a canadien you seem to want to piss on Americans because you can`t ick our ### if your life depended on it. you have no army because you rely on us if your attacked. and beleive me if it happened here on 9/11 it can happen to you. then ya`ll be saying help U.S.A. help. and you know we will. so don`t be such ### and delete all of us south of you ok. some people live by this date sight. i had a hot date to go see tonight but i didn`t have her number. thankd again pof for screwing up on alot of us in U.S.A jealous bigots/ Hawgmania

POF dating site restricts the age of women I can search and contact. I am 59 and the age selection is fixed at 45 to 60. I tried to put in a younger age but everytime i hit the update button it goes back to 45.There is no way to contact them. I think this is age discrimination. They don't have the right to tell me what age i can search and contact. Furthermore i have followed the rules and never used any profanity or sexual content on the site. Also, they may have purposely fixed the age because they want me to subscribe and then they will remove the age restrictions. If that is the case then their site is not totally free. Thank you.

Cannot login. Cannot delete account. Made new acct and still same problem. Would like to know if my email and info has been compromised.

My son, whose name is Emile Wahbe ( same family name as myself) from Montreal Canada
who has been a member of "www.pof.com" for many years is experiencing acts of segregation against him lately. This segregation occurs when my son meets a girl on the internet and they seem to like each other, and set a date to meet . They are both in agreement, and the date, time, and location is set . Without any notice the girl calls back to cancel . This did not happen earlier when my son was dating on the dating site, but became the rule to every appointment he got with a girl.
My conclusion is that this action on behalf of the website www.pof.com is intentional for no other reason than my son is following the rules of on line dating. I personally have a feeling that it is a racist reaction on behalf of the website.
I wish to report to you, honorable judges, that my son has suffered a great depression and mental setback because of this prohibitive action . He keeps asking me as to the motive of the website
personnel .
Please intervene to stop this racial segregation, and request an apology to my son Emile.

I met a man on plenty of fish. Everything was just fine for the almost 3 months we've known each other. Neither one of us wanted a committed relationship with each other but I thought we had developed a pretty good friendship. Yesterday I was in a situation where I had to give him the keys to my car. I asked him to please park it at his house and I would get it in the morning. When I called him to get my car he answered at first and told me he would bring it to me. A couple hours later after I called him with no answer he sent me a text to say he was on his way. He never showed and I sent him a message saying I was going to report it stolen. He called and made another excuse and then he said it would be at his house after I got off work. When I did get off work neither he nor my car was at his house. His roommate helped me too find some his friends. One of them told me he was on his way to clarksville which is two hours from where we live. His moped was in the back of my truck. I called and messages him and so did several other people until 9:30 pm yesterday evening. He did not answer any of us. I ended up having to report my truck stolen and still have no car. I think that other women that are on this site should be warned and this man should not be allowed to take advantage of any other person.