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fraud
Complaint Rating: 
Company information:
play.com Telephone:+44 (0)1534 877 595 (outside UK)
Portugal
play.com
On 29th September 2009 I purchased a book through a reseller on play.com, reassured despite not knowing the reseller (bestvaluestore) by play.com's fair trade guarantee that my consumer rights would be protected. My credit card was debited immediately to the tune of 53€. 6 weeks later, despite attempting every possible complaint procedure on play.com several times, I have heard nothing from either the reseller or play.com. Play.com's helpline is permanently offline and there is no email address to write to. You simply have to select your product and write up your complaint directly on the site, but I have received no contact whatsoever. In my view, this has gone beyond incompetence and now constitutes fraud, but I do not know how I can proceed with an online purchase as Play.com is based in Luxembourg and I live in Portugal. Anyone have any ideas?
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