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Platinum Services

Platinum Services review: unlawful electronic deductions 122

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10:41 am EDT
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After receiving phone calls regarding vacation stuff, the company falsified information and withdrew far more than they were authorized to take. I reported it to my bank and was told that they would reverse the charges once I got proof from Platinum Services that they had done what I accused them of. I contacted the company and received a letter revealing the company name and address, but they refused to return my money unless I signed a document saying I would not prosecute over it. Being the only way to get my money back, I did so. The company actually tried to cash the original check I sent them (for something else that came up before finding out how they were ripping me off) a year later. Luckily the bank refused to cash it that time.
If you get a phone call that starts with the sound of a cruise ship, it would be best to hang up because they are Platinum Services, and they will rip you off the same way.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

122 comments
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racer176
Indianapolis, US
Sep 09, 2011 11:49 pm EDT

This Company had the nerve to STEAL $149.95 out of my checking account without permission! When calling them to find out what was going on they got nasty & said I signed up for this service which was a $1, 000 shopping spree for only $149.95 out of pocket. I contacted my bank & filed FRAUD charges & is being resolved. So in the future be aware of Platinum Services Stealing money from your bank account it shows up as an ACH debit!

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andersonsharese
Saint Augustine, US
Dec 03, 2010 4:30 pm EST

company withdrew $99.95 from my checking account without my permission and the lady on the phone would not give me any information she just said i can file a complaint but i would not get my money back. i dont think thats right they take my money without permission and i cant get it back. i just want it back and for them to not try it again.

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fran cline
wildwood, US
Aug 08, 2010 9:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I've had $99.95 taken out of my account without my authorization. I tried calling the number provided with the transaction but it is "out of the reach of my phone service". I would like to know how to contact this company or whatever it is.

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KEESTONE
Massillon, US
Aug 03, 2010 8:46 pm EDT

The same this just happened to me also. I keep getting told that it will take 5-7 business days to return my money. But never is returned. Then when i ask to talk to a supervisor, whoever Im talking to says, they are. I am going to contact local news stations to get the word out as well as facebook to warn other people about this scam. I will get my money back from these ###!

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malexander
Jennings, US
Jun 28, 2010 12:50 am EDT

I did not authorize a debit of $99.95 to Platinum Services. I have no idea who they are, but I do expect my money to be back in my account sometime today. I am a single mother of 4, and I cannot afford to just hand money away especially to a company that I have no dealings with. If I am not refunded in full today I will have an attorney get in contact with this company.

Meshanda Alexander

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iryna
Weatherford, US
Jun 06, 2010 9:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

my account was charged $99.95 without my approval and i am very angry about i just want my money back i don`t even know these people that took my money i dont like things like this .

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debragr
Tampa, US
May 15, 2010 12:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I never aurorized a electronic payment of 100.00 so i need my money back I dont even know what this is for, maybe credit card, i dont know

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Chonita Morehouse
Eudora, US
Apr 30, 2010 12:52 pm EDT

I have a account open at the eudora bank in eudora arkansas its for my child which is disabled and she need her money every time that you try to debit my account i have to pay overdraft fees that are outrageous i never sighned up for any services and i wish that this would stop.

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Stephanie Johnson
Indianapolis, US
Feb 22, 2010 12:39 pm EST

My account was debited for $99.95 by this company Platinum Services, I dont have any idea who thay are and I did not authorize them to take anything from my account, I can not find out where they are so i can file a report with the BBB, and I never get an answer from the [protected], #, somone please help

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sunxhine
Millville, US
Feb 05, 2010 5:05 pm EST

An unautorized charge of 99.95 was taken out of my bank account
by this agency on 2/5/10. I have contacted my bank about the charge
and have had to have my account closed out. Please let me know any other information about thi fraudulent company.

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Connie J
St. Paul, US
Jan 27, 2010 12:20 pm EST

They took 99.00 from my bank account and was NEVER EVEN CONTACTED. Obviously another company info was compromised. Now they refuse to give it back.

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Elizabeth Osse
Roseau, US
Jan 19, 2010 10:20 am EST

I was charged $99.95 out of my checking account without my authorization. When I called them to tell them to refund my money she just kept telling me that I recieved an e-mail saying what the service was and to respond in 7 days to cancel. I told her I did not recieve an e-mail and I want to be refunded she just kept telling me their company does not refund any money. When I asked her who owned the company she hung up on me.

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shebalyn
New Albany, US
Nov 06, 2009 7:16 am EST

Platinum Services took $ 99.95 out of my account I don't even know who these people are! And I want my@#$%^money back!

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Nan
Syracuse, US
Jan 29, 2009 10:14 am EST

Platinum Services debited out of my account as well as 200cash.com. I tried to get a payday advance and stupidly filled out the forms... now I have to cancel my account and am out a total of $120. Does anyone know how I can contact this company?

thanks,
Nancy

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LeeAnn Bright
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Apr 25, 2008 9:05 am EDT

I have no idea of this company that is taking money from my debit account twice within a weeks time. I tried calling this number and it does not connect.

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Quanah
McDonough, US
Sep 08, 2014 6:08 pm EDT

This Company, Platinum Services has been debiting my bank account for two years now and I do not know who they are and yo the best of my knowledge this has not been authorized by me. To date they have taken $ 14.00 monthly for the past two years.

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evon toban
lehigh acres, US
Oct 09, 2011 5:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

they took a $149.95 from my checking account without my autorization and my bank also charge me $36.00 for fee i did not enroll and i would like my money return to my account including the fee that the bank charge me thank evon toban

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Sharonmauch
Pinedale, US
Apr 03, 2011 11:54 pm EDT

This company took money from my account and I do not know what this is for I was charged with an over draft charge would like my money back would also like my money back from 200cash.com.

Please help me. Sharon mauch

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Roberta Tanner
Coeur d'Alene, US
Jan 18, 2011 5:53 pm EST

I don't know who Platinum Services is, but they have taken almost $2000.00 out of my checking account this month!

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dumbfounded woman
Keyport, US
Dec 19, 2010 12:00 am EST

I went to the mac machine today and found out i could not make a withdrawal. when i called the 1800# on the back of my bank card they told me a Platinum Service withdrew 99.95 from my checking account.I do not know who or what they are and i NEVER authorized and debit to them, i want my money back in my account!

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tracy carson
Perry, US
Oct 25, 2010 5:16 pm EDT

i didnot authorize a debit of 99.95 to platinum services, i have no idea who they are, but i do want my money to be back into my account today. im a single parent of 2 cannot afford to just hand money away epecially to a company that i have no idea who im dealing with.

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cuddles9268
Craig, US
Aug 06, 2010 6:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They took $99.95 out of my account. I don't know who they are or where they got my information. When I called my bank they had no information on them. This is a scam. I'm out $100.00, I can't feed my kids now. Thank you very much! Debbie Boyle

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carla dunning
louisville, US
Jul 22, 2010 6:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This company withdrew 99.95 from my account, said they wasn't givien it back. Don't wantor need. I am a mother of 6 what do I need this for I can barely take care of my family.

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heeter
Endicott, US
Jul 15, 2010 9:42 am EDT

how do i stop this company from taking money from my account. I don't know who they are. How do I get in touch with them!

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venus28139
Forest City, US
Jul 10, 2010 3:49 pm EDT

These sorry people withdrew 99.95 from my account and i dont even know who or where these people are. I have disputed the charges with my bank. this is insane. im a single mother and i work hard for my money

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Thomas Cutts
Columbus, US
Jul 02, 2010 11:07 am EDT

Platinum Services debited 99.95 from checking account on 07/02/10. This amount was not authorized not do I have a Credit Card from this Company. Do not know how they obtained banking info .

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KRADER
Pineville, US
Jun 21, 2010 2:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

ON 06/18/10 THERE WAS AN UNAUTHORIZED ACH DEBIT FROM MY ACCOUNT, AND I HAD ONE OF MY BILL PAYMENTS TO BOUNCE BECAUSE OF IT . NOW I HAVE TO PAY EXTRA TO MY BANK AND TO MY BILL. IF SOMEONE CAN FIND OUT WHERE THIS COMPANY IS GETTING THEIR INFORMATION ON US, PLEASE POST IT !

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debbie gilley
Niceville, US
Jun 08, 2010 7:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i had $99.95 took out of my checking account without my knowledge or permission on april 30, 2010. i live on a small disability check each month and would like my money returned to me as soon as possible.

thank you,
debbie gilley

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nheath40
Hamilton, US
May 28, 2010 5:05 pm EDT

This so-called insurance company somehow obtained information to my bank account and had money withdrawn without my consent.

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jon lynn mcdermott
Bulls Gap, US
Apr 26, 2010 11:38 am EDT

I do not even know this company. They took money from my acct and over drafted . I called the company to cancel and they were rude.

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Gnarbro
richardson, US
Apr 16, 2010 2:39 pm EDT

I also had the same company withdraw money from me. Does anyone have an outcome of what happened to them? A refund? or anything? please email me if you have info, KJPETRUS@gmail.com

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taraw81481
Milford, US
Apr 08, 2010 9:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They Debited my account 99.95 without authorization said i should have received an email and i didnt and they said it was non refundable

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lilgriff
Dallas, US
Mar 12, 2010 3:11 pm EST

platinum services debited my account for 99.95 without my consent . I would like to know what to do to get my money back to my account. signed:

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michele marshall
Saint Joseph, US
Mar 01, 2010 4:17 pm EST

I cancel my memembership before the started the process of enrollment.
i sent a E-mail for canellcellation far in advance and they still withdrawal funds out of my account.

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mneangler
Weatherford, US
Feb 24, 2010 5:56 pm EST

Yes, I think that they (Platinum Services) pinged my account number when I was getting an online pay day loan. and they have tried twice to make a withdraw from my account.

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michelle griffin
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Sep 12, 2008 12:49 pm EDT

i want the 79.95 that was taken out of my bank account put back in or i will get the authorities involved

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marquessa lewis
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Jul 18, 2008 8:28 pm EDT

This company took 79.95 from my account without my knwowledge and consent..i called the company and the reps were very, very, very rude didn't want to give me any infrmattion about the company..Thats what you call fraud..

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Valerie C
Oran, US
Mar 13, 2010 4:02 pm EST

This is the third time this week that money has been taken from my account.I have had it with banks and anything to do w/ the internet.

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Joe very up-set
Niangua, US
Jun 04, 2010 4:45 pm EDT

did not authorize charges

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KristinArizona
Tucson, US
Feb 12, 2010 11:47 am EST

An unauthorized debit was drafted from my account by using my checking account and routing number (not debit card!) in the amount of $99.95. I have no idea where it came from. I have filed a fraud claim with Bank of America and will file an additional claim with the Attorney General and Better Business Bureau if a refund is not issued immediately. I will also change my checking account to avoid future unauthorized transactions. I am incensed. This is ridiculous. Platinum Services "customer service" number is [protected].