Company information:
Platinum Protection
United States
platinumprotect.com
Back in Sept of 2007, a Platinum Protection sales rep had come out to our house. They were giving Free Wireless Alarms away with a 2 year contract of service. They told me how much better their alarm was over my working existing alarm. I agreed to the new Alarm and service. 30 min after signing the contract a gentleman came to install the alarm. Upon the install, he was having some issues with Zone 04, my garage door. After messing with it for 20 min, it finally took. He then did a test and all WAS well.
About 30 min after he left, my phone rang and upon the ringing, we could here it ring over the alarm loud speaker at the keypad. I called Platinum back and told them the problem. The person I spoke to told me that there was probably a wire crossed and that the Tech will come back and take a look. He never showed. I called back the next day (Sunday) and they told me someone from service would call me somewhere between Mon - Wed. Nobody called. I called again and they told me that service was busy and that they could not take my call, but they will call me within 3 days. Again, no call.
About 3 weeks of that went by then the Alarm through a Fault Code 04. My garage door again. The alarm will not arm or chime. It has an error. I called Platinum back and told them about the ringing and now my new problem. They assured me that I would not be billed until the problem is fixed. Again, no-one called or came out to fix the issue.
At this point I gave up. I was upset. After a few months, I received a letter that Montronics (sister comp) was taking over the service. I called them and told them about the alarm. They told me that the alarm was being monitored and that they did not see anything. Funny, because I cant arm the house. The problem is on my end not their end. They did not or would not send anyone out. So, when their bill came I threw it in the trash. Called them again and told them the problem. Again they told me no problem was found. Yet I am looking at the errors. I told them about Platinum and that no one came out to fix and I was not going to be charged until the problem is fixed. They agreed to look into it.
2 months later, (They were not returning my calls) they turned the contract back over to Platinum Prot. I spoke to them, and they told me that they would credit those months, fix my alarm and apologized for the inconvenience. 3 days later, service called and stated that they could not come out and fix the alarm until the account was brought current. Again, I had to talk to 6 differ people there and all they did was keep transferring me.
Now they have hired an Attorney to collect a debt for a service not provided I contacted the BBB and filed a complaint. Platinum replied by stating, "He did not tell us about the alarm issues until February 2008 during a collection call. All he is trying to do is get out of his contract."
That's funny, because I never asked to be removed from the contract, I was demanding a credit or a new contract.
So now the court games will start.
