Planet Fitness reviews and complaints 1
View all 946 complaintsPlanet Fitness - hidden cancellation fee, beware
I will never recommend these people! I came here to cancel after it no longer became convenient for me to travel back and forth by bus with my new apartment location. These people had the nerve to not only to charge me a few of $58 because I have the black card member (which I ironically got for the convenience), but the regional manager of this franchise lied to my face about how it was my fault it didn't read the FINE PRINT because she always read the terms of agreement. What a liar! The fact that she could lie with such ease to a paying customer is disgusting. And you know what I hate to say this but it always the black people that do this garbage to their own. I have never heard of such a fee this high for a gym that's name isn't the east bank club. I will warn everyone I see from now on about planet fitness and their shisty, money grubbing ways. They wouldn't even let me speak to the owner of the place (after they stupidly told me the one downtown would be closer to my Hyde park apartment, so not only dos the regional manager lie to my face but dosnt even know where Hyde park is and its relationship to downtown. Why would I go all the way downtown to work out?!) customer service was COMPLETE garbage.
Never again. Even if they are the last gym if earth, never again.
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