Planet Fitness
reviews and complaints

I joined planetfitness just gym in BellviIle.I cancelled my contract beginning of september because I was told that I can't transfer to Cape Town, and I was told that by the end of the month it will be cancelled. I asked the just gym manager if money was deducted for august and september, the manager told me that I only need to pay for september, which I payed for. 3rd of October I went to join Planetfitness in Cape Town City Centre. The system still didn't show that I owe money. I had to pay R160 for the month of October in Cape Town gym, but they charged me R340. When I asked them why am I being charged that much, they told me that the R180 is a transfer fee, which myself and the Cape Town manager failed to understand because I wasn't transferred. I called the planetfitness call centre, the guy I spoke to told me that I owe R169 for august(which I was told by just gym manager I don't owe) and he told me that the manager didn't see it that time because their system is slow when it comes to updating the records. So we agreed that the R169 they say I owe will be deducted from the R180 they owe me(this was a month ago). I can't access gym because this thing is still not fixed and now I'm being called by debt collectors saying they have been sent by planetfitness. I've been waiting for planetfitness to sort out this issue, still not sorted and I have a very strong case against them if they decide to place a bad paying record under my name for something that is their fault

I was a member of planet fitness for the period of Jan 2010 up to Dec 2012. I've been circling with the issue of a cancelled contract now for over a period of two years and its really sicking that planet fitness is not willing to assist to a point I'm told I have accumulated arrears amounting to R12000 and I nearly fell of my chair in shock. During Oct 2012, I contacted the call center of planet fitness to cancel my contract. I was told by the agent (Trish) that to avoid my contract from going to auto renewal I would have to either go into the branch to cancel my contract or contact the call center. During Dec 2012 I went into the Wanderers and cancelled my contract and a lady at front desk assisted me and she advised the contract was cancelled but I have been receiving call from agents trying to collect because the contract went on auto renewal. Lorrain Nchabeng (admin at Wanders) was supposed to be helping me but she is also not responding to my mails. I'm sick and tired and want PF to do a detailed investigation on this issue as I will not pay this exorbitant amount. I REALLY HATE THE WAY I'VE BEEN TREATED! FLIP MAN...ITS INHUMANE!

Many women are sexually harassed at the Planet Fitness location in downtown Salt Lake City Utah. It is harassing in nature for men to choose a machine next to a woman when there are plenty empty ones to choose from. Then to constantly stare at the woman, watching her breasts and private parts while she is working out. Also, deliberately looking at the private parts of himself. When you move to another machine, you are observed by the male staff of Planet Fitness who get perterbed by this and join in on the harassment by constantly staring at you and asking you if you membership is up to date. Many of the female staff of Planet Fitness are obese by at least 250 pounds, have severe acne on their faces, have very low self esteem, and say harassing comments to beautiful and fit female patrons of Planet Fitness like "That makes me so sick I could puke". This is highly unprofessional behavior. I suggest women do not use Planet Fitness especially if they are beautiful.

This place has predatory memberships and they lack published membership rules and policies. This enables the untrained, young staff to target people they feel don't fit the mold of a planet fitness member. They harass and attempt to intimidate members who they feel are breaking the imaginary rules which allows them to discriminate when they wish to. Stay away if you value your money and constitutional rights!

I canceled this membership in Oct 2014 because they wanted to charge me $39 for a yearly fee. I was told the fees were $10.00 a month with no contract. I closed the debit card I used when I signed up a year ago. They somehow got into my bank account and took the $39.00 plus the months since Oct. I have not been to the gym since Sept. I filed fraud charges against them because I did not authorize this charge. They somehow got into my bank account, (I never gave them my actual account number). Be aware of these practices. They won't respond to e-mail, they only call me on the phone and I told them back in OCT to cancel and they assured me that would happen. They have no right to go into my account when I canceled the card and the membership!

i applied for a contract for 2 years with planet fitness it`s has been more than a month that i`m struggling to get my black tagg from the the sales manager and the consultant are not at work when i ophone there to query about this the made 3 deductions all ready but i can`t go to the gym with the benifits they have promised me where can i cancel this or whom can i speak to regarding this matter.

Been going here for 3 months now and it seems to get worse... First, womans bathroom hasn't been cleaned in I don't know how long. This goes for the equipment. I've been staring at the same dust mark and hair tie under the treadmill. Paper towel holders don't work and the soap dispensers don't work in the ladies room. Numerous machines do not work and when someone does clean once in a blue moon its a woman.. While the boys chit chat and crack jokes.

After canceling my year membership... planet fitness still charged me for another year... not only did the manager promise to take the charge off they charged us again three more times that same month.. causing MY bank to close my account for 350 worth of over draft fees... I had received an email again from.corporate and the manager again promising to return my funds and over the phone asked for an address where they can send the money to.. still haven't received any emails back not money back and my bank.still closed my account and now I'm in collections. They not only ruined my credit with my bank but they stole my money. Doing nothing they said they would!

​I am a member of Planet Fitness. I signed up at the Two-Notch Road location in Columbia, SC. I have been to all three locations and the only thing I see is males sexually coming on to women. I go to a gym to work out...not to have sex in closets and in the tanning beds. Planet Fitness has on their walls the following:

"We at Planet Fitness are here to provide a unique environment in which anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone® where a lasting, active lifestyle can be built. Our product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need."

This mission statement is nothing but a lie. Nobody in Planet Fitness are accepted or respected...unless you are willing to have sex with a stranger. Reporting this to corporate or the District Manager is useless. I already have. On Two-Notch Road in Columbia at 3am about 3 weeks ago a female was having a strip tease show.

On 06/03/2014 I went to Planet Fitness to cancel my membership and to inquire as to why I was charged a $29 yearly fee yesterday on my checking account when my fee was not due until October. I first spoke with Assistant Manager “Dan”. I informed Dan that I would like to cancel my membership and
also that I had been charged a $29 fee on my checking account on 06/03/2014 that I would like to be credited back to my account. He immediately stated that he could cancel my account but only a manager could credit that fee back. He looked up my account and noted that my yearly fee was due in October but could not give me an answer as to why I incurred this fee now. He stated that the yearly $29 fee “DOES NOT” show up on their computers; only the corporate office gets that info. He then said that I would
have to go home and bring them back a bank statement showing that the fee was taken out. I was perplexed! I asked him to call the corporate office and get the confirmation from their records. Why should I have to be inconvenienced when he could get that info himself? He continuously stated that he DID NOT have the number for the corporate office. I expressed my displeasure with his nonchalant and dismissive attitude and told him that I found it hard to believe that he did not have a number for his
corporate office. As I was waiting for him to print up a copy of my payments thus far, he continued to argue with me and increasingly became angry that I did not except his dismissive behavior nor did I believe his claim that he had no way of contacting the corporate office and could not verify my payment. While waiting on me he then rolled his eyes at me with a “to hell with you-how dare you question me” look and abruptly walked away to help several customers who had just walked in. I waited patiently while he did this. He came back to the computer, grudgingly, to help me and the phone
rang. He picked up the phone and continued to ignore me again and proceeded to start to enter the customer on the phone’s information in the computer to look something up for them. (Please note: There were 2 other employees at the counter at that time, AND THEY WERE NOT helping customers! He could have let them help any new customers that came in or called while he finished with me.) It was then that I became angry and stated, “Are you kidding me! You’re with a customer and you’re going to ignore me and help that person on the phone! Where is the statement of my charges that you were going to print for me?” He again became angry. Because he was ignoring my request for a copy of my charges, I asked the girl behind to counter to print one for me. There is only so much abuse a person can take and I became angry when Dan continued with his dismissive behavior towards me. I told him there was no way that I believed that he could not call the corporate office and resolve this. I then told him that I believed that he was just too lazy to do his job and that he wanted me to be inconvenienced and do it for him, by my having to go all the way home and print up my bank statement for him. I also informed him that I was not an idiot and was sure that they purposely did this to customers hoping that they would give up and not pursue their refunds. At some point the manager, "Andy, " (apparently none of them have last names!) came over and immediately became just as rude, obnoxious and demeaning as Dan. He continued to spew the same silliness that Dan did (of course standing by his co-worker). He kept repeating the same thing that Dan did; that they did not have access to the records of the yearly fees; and that they did not have a number for the corporate office to verify my payment; and that I would have to go home (do their job) and bring back a copy of my bank statement. He continuously interrupted me and tried to demean me by yelling over me; which, in my opinion, was an attempt on his part to provoke me into stooping to his level. The girl finally gave me a copy of my statement and when I looked at it I observed that the $29 fee I paid in October was, in fact, listed on the sheet. I then showed it to both of them, to show them that they did, in fact, lie about their not having access to members’ yearly fees! Andy could not admit that they outright lied because they were too lazy to look up the information, so instead he said, “Well, I still can’t do anything about the $29 fee without seeing your statement because it’s not listed on here!” I said, “That’s why I asked you to call the corporate office.” He kept yelling and belittling me in front of customers and I told him I would be back with my statement. I then went all the way home, copied my bank statement, and returned with copies. Andy came back up and immediately very angrily stated, “I looked it up and that fee was for West Boylston, not us!” I said, “Well I guess you were able to look into the fees without my having to go all the way home to do your work after all!” I expressed my displeasure with their lack of professionalism and he then yelled, “You can leave now and don't every come back! YOU ARE NOT EVER WELCOME BACK HERE!” That was a very rude obnoxious thing to say in front of staff and customers, especially since all I asked was for them to research a charge that should not have been taking out of my checking account. As I was still at the counter he then mumbled “f*****g b****” under his breath, which was totally uncalled for and unfortunately got a rise out of me and I responded in kind. I am sure that he said that to me to provoke me into a confrontation so that all anyone would see was me losing my temper, not knowing what he said to get that reaction. As I was leaving he was still ranting and yelling "Get out of here and don't ever come back!" As if I would! I assure you that AT NO TIME was I disrespectful to either Andy or Dan until they continued to treat me in a rude, discourteous and demeaning manner. The bottom line was that they did not like my questioning why they would not help me. How dare I question them?! I went in there with a question about the $29 fee, and to cancel my membership, NOT TO BE ABUSED AND BELITTLED! This could have been resolved immediately had either of them done their jobs and taken the time to research my payment. They obviously lied when they said that they could not look up my payments because Andy looked it up as soon as I left the first time, by his own admission! I will go thru the bank regarding their over-charge on my account, but BEWARE, Planet Fitness hires immature, unprofessional, rude, obnoxious children as managers and assistant managers.

I have been a member of this gym for years since it has opened and never had an issue till this year. They withdrawal money for random 'rules' that you NEVER agree too. Isn't that illegal? If I would have known they would withdraw $40 for a 'yearly membership fee' I would most definitely have put money in my account or just cancelled the membership. Now I have $80 dollars to pay because of over draft fees. When I called them about this deduction they said 'oh a lot of people have called in about this' so what they're saying is no one was aware of this? Total waste of money. I'm canceling my membership and going to a better gym.

I've had my membership for over a year with planet fitness. And every month they have been withdrawing their membership fees out of my account with no problems. Something happened with my credit card on file and it started declining the fees. Instead of sending me some type of notification or even calling me, planet fitness allowed my account to acquire fees because of non payment. I now owe $125, because of their negligence. Maria from the GUNN Highway franchise in Tampa, stated that they have to many members to deal with to be keeping up with their accounts and if I had came to the gym more often I would of known of the problem with my account. Because of my work and daily routines being a single father of 2 kids, I don't always have time to go to the gym. I'm very frustrated over this because if I don't pay it'll go to collection and damage my credit. This is the only business that does not contact you when their is a discrepancy in your account, they just allow it to acquire fees until you show up to the gym again.

This is the 2nd time that a black person will start singing. It is very annoying to hear someone sing, let alone clearing there throat or coughing. The 1st time this happened, I asked Mike do I have to put up with this black man singing and Mike said no. Mike went and confronted the man and it was over. Today May 6th a black lady starts singing and praising the Lord, I asked her to keep it to her self, in the next moment she cursed at me, I went to the front desk and Matt says there is nothing he can do unless it is offensive. I told him it is offensive to me to have to listen to that. I did not realize Planet Fitness is for those wanna be singers. I am going to quit my membership. A word of advice, you must cancell your credit card account when you quit your membership, otherwise they will continue to bill you