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CB Fitness Centers and Gyms Planet Fitness 736 Huse Rd, Manchester, NH, 03103, US
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Planet Fitness
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Planet Fitness

736 Huse Rd, Manchester, NH, 03103, US
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11:37 am EST
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Planet Fitness - they stole from me.

I was only home for a couple months, and they were running a great special- no start-up fee, $10/month. I joined for a couple months. When I cancelled 6 weeks later, they told me I would be charged for the next month (November), as I hadn't given them a months notice in advance.

I said, "That's fine...but I am cancelled, right?"
PF- "Yes, sir, your membership is cancelled."
Me- "My card will NOT be charged anymore, right?"
PF- No, it won't. Your membership is cancelled."

December rolls around, and they continue to charge me. I call to find out why...they say I never cancelled!
They ask me for a letter of cancellation which THEY CONVENIENTLY NEVER GAVE ME.
I'm out of the country, and you can't cancel by phone/email, so my mom has to go in and cancel for me.

I was only out $10, but they obviously do this intentionally to continue to charge you, and will not refund you.
I won't be joining them again and suggest the same to you, but if you do, and cancel, GET IT IN WRITING.

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Customer 13219
Syracuse, US
Dec 16, 2012 9:30 am EST

I've been a member for years and go in to hand over $100 for a renewal. A little lady tells me I can't be renewed til I speak to "Casey". Of course he just left for lunch so when I don't see h a while I end up calling the next day. He sounds frazzled in the phone; puts me on hold for minutes then comes back and asks for my phone number so he can call me after he makes a "couple calls". That was 5 days ago and this manager is still flaking out on me. Not sure what to make of it. Oh well; maybe they're still adjusting.

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IaK89
, US
Jan 26, 2010 12:27 pm EST

Planet fitness, questioned on their trustworthyness and integrity in their conduct of business practiced

We must all firstly, question any merchant or order of business, when they oblige an individual/consumer,

To give up access to their accounts to pay for the service, services offered, including an individuals id, identity and privacy. If an individual can not pay for a service offered by their own will with cash, and without sacrificing privacy, security and their own identity, and the right not to enter the binding of contracts for services offered, should people not question the trustworthyness of that merhcant/establishments method of the business practiced?

It is the good will of a good and notable business to earn the trust of the people of its community, and cater to those people of what is best in those particular peoples interest. And then perhaps the business shall be worthy of the business of those people.

Always keep in mind, "without the customer, the business cannot stay in business".

People should always question what must be given up of themselves to obtain a service offered to them. If it requires more than of your own money, is it worth it?

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Youminer
, US
Jun 03, 2010 9:44 am EDT

I joined Planet Fitness because it was cheap, only $99 for a year only to realize after that the "gym" (VaGymNa as it's been known) gets worse and worse everytime I go. At any given day the gym is crammed with foul smelling people. I don't mean crammed as in "wow there are a lot of people in here." I mean as in "wow, i can't get a work out in because if i move more than two feet in any direction I bump into a horrid-smelling, overweight minority." I asked for my money back after two weeks only to realize it was nonrefundable. I let them keep my money and joined another gym. Anything is better than this place. I will never recommend it to anyone, even though it is dirt cheap.

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gymguy62
, US
Oct 09, 2011 11:35 pm EDT

Not only are they hiring ppl who treat you the exact opposite of what they advertise they also have no idea who to run a good business . I was told if i canceled my membership by the 18th that I would not be charged the annual fee in October. The girl behind the counter even verified this w/ a manager. today I find that my cking account was over drawn and i still got charged for a membership I haven't used in TWO MONTHS and only had open for 4 months total. When i explained to the manager why I was upset about the unauthorized charge. He said he'd call rt back. 6hrs later NOTHING!I called back was placed on hold and was told that the team member I tt shouldn't have told me i wouldn't get charged, but that I wasn't going to be refunded the funds.Piss Poor customer service all the way around. Maybe you guys should all get on the same page before you lie point blank to a customers face and don't even have the courtesy to return a phone call.

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Just dont go there
, US
Mar 01, 2011 6:54 pm EST

Planet Fitness is great for the $10 sign up charge, but that is as far as it goes. The equipment is always malfunctioning. I have seen several leaks inside the facility, not to mention that the staff has little to know knowlede about fitness and or training. The one staff member that I did come across that was fit and has some knowledge of workout plans was a scammer. Who snuck and charged money for services that I later found out is supposed to be friend, but I guess since he was the only staff member in the facility that was anything close to being a trainer I guess he had the market cornered. Planet fitness was well aware of the scam going on and it took them months to even address the issue, and witihin that time did not to make the customers aware of what was going on. To top it off the trainer went so far as to try to borrow money from me. Prior to all of this happening I had recommended several friends to this gym because of the price, however I would recommend NO ONE to train or workout here it is not worth the hassle this place is totally unprofessional and needs to start again from scratch.

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aprilkayyy
, US
Jun 21, 2009 1:35 pm EDT

I signed up for the black card membership on February 2, 2017. I was told that I was only signing a one year contract (which I did read, and it did state that it would have to be renewed/signed by me in 2017). I stopped going when I moved away around Jan and did not cancel because an extra 21.63 would be less than their cancellation fee of $50. They keep charging my credit card, $21 each month and last month they charged $40 for "fees". I've called numerous times to have it cancelled, but they said I have to do it in person. So I drive 30 minutes to a planet fitness and they state that I have to cancel it at the same place that I signed up, which is over 2 hours away! I then called THAT facility and they said no, you can cancel it anywhere so I go back to the same place to cancel and they say "we cannot cancel your membership because we don't have a fax machine". They have taken $150+ from me, do not sign up with these people it is a scam!

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Orex
, US
Oct 12, 2010 10:44 am EDT

Basically there is a Chest excercise machine...and where you place your arms...The equipment is loose...This machine has been like this for 2 months. The fact that Planet fitness is a huge organization they should fix it within a week or pay for it to be replaced. It;s such a simple thing to deal with and im a little frustrated that no one has done anything about it !

In general when a machine is broken they take forever to service it...It should be a 1, maybe 2 week process.

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amanda carson
Mechanicville, US
Jan 07, 2011 12:47 am EST

I lost my job and had to shut down bank account as it was 35.00 in the red because the gym withdrew 35.00. I called gym and asked them to cancel my membership which when I signed up they told me I could cancel at anytime. Now they tell me I cannot and that there is no one who can help me. I have no money and if they try to draw from bank I no longer have account. Please help me so that I dont start getting collection letters from them. I cannot help what happened.

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Henris
, US
Aug 20, 2010 9:21 am EDT

I have signed a contract with PF in April this year in Witbank after the sales person promised that the club would be open by end of June. I therefor went and cancelled my Virgin Active Contract in good faith that the club would open on time.

I should have known that this would not be the case. At the end of June, I had to phone PF to find out what the status of the new club is. They informed me that there are delays and that the club would open middel August. That was still fine but at the beginning of August when I phoned again I was informend that the club would only open end of September due to delays in equipment not beign delivered on time.

First of all I cannot understand why PF can't phone members and inform them of the delays. Why should I phone them?

Secondly, I cannot understand how difficult it is to order equipment so that it can be delivered in a timely manner to the club to ensure the club opens when it is supposes to.

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kajunmaw0716
Austin, US
Oct 03, 2011 10:51 pm EDT

I have made a phone call to leave a message for a trainer to check her email. 10/3/2017 - raynell answered the call and found out the call came from a realy service that I used to contact for communication access. Raynell said that she was super busy and knows it takes a long time to talk to me. I told her that she is to treat every customer equally - she responded that she had many members up front waiting.
My question was : was that a proper customer service to answer? If she was that super busy - why did she answer the call. Raynell's customer service to treat every customer was mistreated! I felt I was discriminated because of the relay service knowing that I was deaf. That was my equally access like the hearing customer. Raynell has no respect to treat deaf people equally as she responded to hearing customers.

That customer service I received was lack of service I received from her.

She shouldnt be answering if she was that super busy! Sorry to say this... Yea rite!

Thank you kindly
Judy

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8:55 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Planet Fitness - poor service

Membership terminated for taking pictures. Planet fitness, 736 Huse, Road, Manchester NH.

I walked into PF with my friend as her guest on 11-16-08. As I signed in I specifically asked what the rules for the gym are. No grunting (even when your benching 300lbs) you have to hold it in I was told. No dropping of the weights. This is all that was said to me. I looked around for any signs that had other rules on it and saw none. After my workout my friend and I walked over to a part of the gym where there was no one around and no equipment in the area. I asked her to take some pictures of me all pumped up. I wanted some before and after photos so I could track my progress as I want to compete in the mens senior bodybuilding challenge at the end of 09. Ill tell you I'm 45yo and in very good shape. I will put my body up against any 20 yo and win. She proceeded to take the pictures, 4 of me with my shirt on, then 4 with my shirt off. It was at this time that an employee of the gym came over and saidyou cannot do that in here. I was taken back, for Ive been in gyms for over 20 years and never heard of such a thing. I apologized then picked up my things. On my way out I thanked them for my visit.Have a great day I was told. I just thought it was odd that they told me to stop taking pictures. I wasnt taking any pictures of the gym itself or any of the equipment, just photos of myself doing the classic poses.

The next day the manager called my friend at work and had the tenacity, the unmitigated gall to tell her that her membership was terminated because we were taking pictures! No warning of any kind, no please dont do that again. Can you even believe that! I was livid when she called me and told me this. I immediately called the gym to talk to the manager. I asked what was going on. I was told we do not tolerate that here. That I was intimidating the other customers and making them feel very uncomfortable. I told him that I had asked what the rules where as soon as we walked in and no one said a thing about having someone taking your picture. He said that we dont want your kind in here and that is definitely not the atmosphere that we want. That I was way out of line and disruptive. I said you didnt even give her a warning, that Im the one who asked her to take the pictures. He said they can and will terminate any membership at any time that they choose. It is at their discretion and it also comes down from the corporate office. I still cant believe what I was listening to. I did my homework before I called him and got the corporate phone number. I wanted to know just what kind of place I was dealing with. I asked him for the corporate office number. He said we dont give that out. I figured as much and told him that I already had it. For all that want to know the number it is [protected]. So my friends membership was terminated over 8 pictures.

Let me explain what PF is. It is the MacDonalds of the fitness industry. This is a place for children run by children. If you think that they will help you reach any serious goals you are mistaken. You cant even make a noise if youre lifting heavy weights; they want you to hold in all the pressure and blow a nut. Thats great, what happens then when youre injured? This place is for the person that just wants to go through the motions. There is nothing there to motivate you to be the best you can be. This is not the first time Ive been to a PF. The staff is made up of children just out of HS. Their so called knowledge of getting into and staying in shape and setting and meeting high goals you have set for yourself is laughable! This place is no gym, its a meeting place. PF is for girls period! Im now on a mission to convince people to not go there and find a real working gym. Do yourself a favor; look around for a private locally owned gym. Look around at the people that are in the gym. Are they all out of shape just going through the motions? Can you see anyone that you could use as a role model to challenge yourself to be the best you can be? For this will motivate you! A real gym does not have ridicules rules such as PF. They wont even let you walk around with a gallon of water to hydrate yourself. They want you to buy their bottled water. You are not allowed to where tank tops because they dont want you showing off what you have accomplished. For all that feel as I do lets get together and expose PF for what it really is. Its the biggest joke that ever came down the pike. Save your time and money. Youll be very sorry if you join this place. Go on line to any complaint site and you will read endless statements of how people have been treated by rude, incompetent, employees and the endless rules and regulations and the ones they make up as they go. Lets bury this fraud of a fitness center. For all of you that work damn hard to be in the best shape you can be KEEP PUMPING! For everyone else that just goes through the motions I suggest you give up and lay down as youre just as phony as Planet Fitness.

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Vincent Sanfilippo
Fairfield, US
Oct 19, 2011 4:07 am EDT

This Was at the 40 lindmin dr Trumbull Debbie Barton is aran person and staff made fun of me close up go out of business

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Vincent Sanfilippo
Fairfield, US
Oct 19, 2011 4:04 am EDT

It's called a discriminating facility to do that I should sue

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Vincent Sanfilippo
Fairfield, US
Oct 19, 2011 4:03 am EDT

On October 31 2007 my membership was suspend for no reason they said verbally abusive all because there was no where to sit and the staff arrassed me to no end

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Custom made22
, US
Oct 31, 2010 4:26 pm EDT

If you walked into any gym, took your shirt off and started posing for a camera. I can guarantee you that 100% of the time someone will walk up too you and tell you to at least put your shirt back on, as it in considered moderately unwanted in a public.

It wasn't the fact you were taking pictures, it was the fact you had your shirt off, and by the reading your comment i can tell you didn't walk about without letting out a few words that would make the management a little upset.

Its there word against yours, my suggestion is if you want to take pictures of yourself with your shirt off and with a pump, curl a gallon of milk at your house and take pictures there.

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pfhater
Altamonte Springs, US
Aug 30, 2009 9:03 am EDT

You should sue for breach of contract.

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