Complaint Rating:

Company information:
pizza hut
Roanoke, Texas
United States
Phone: 817.491.9990
pizzahut.com

I am a long time customer of pizza hut and I have to say after this ordeal that I am about to devuldge I may never give this company my business again.

My wife and I have been anxiouslly awaiting the opening of a new local pizza hut in our little town. Well when it finally opened we could not wait to order the new "natrual" pepperoni pizza. Well when we went to order the said pizza, We were rudely informed by the presiding manager (if that is what you can call her). That since the commercial was released before the opening of this particular location, that they were not obligated to carry the "natrual pepperoni" that was being advertised on our television. Not only was her rude behavior not appreciated, my wife and I are now somewhat put off by this food chains false advertisement, and their lack of customer service policies. Then when we asked for the corparate phone numbers to rectify the situation we were given a bogus contact number. Isn't that illegal?

Now we realize that we are we are merely individuals in some hick town in Texas. But is this the image that Pizza Hut wants to reveal to their customers. I mean seriously, without individuals such as ourselves who will buy your product.

Sincerely,
An extremly upset customer.