Pizza Hut
reviews and complaints

At the Cornelia Georgia location I went in On Sunday February fifth at around 2 pm. Asked for 16 boneless honey bbq wings take out. When I got home with them and looked there was no sauce on them. Just pieces of chicken. I was upset because I am pregnant with a toddler and could not get back out to have the order fixed. I would like a refund or something to compensate my lack of sauce.

on 02/03/2017 I took my family to the pizza hut in hamburg pa and it was horrible. the wing sauce was sour the place was very dirty food all over the floor it seemed to be understaffed we waited quit a while before any one spoke to us although it was not busy the salad bar was disgusting half empty lettuce was brown it was a terrible experience for being charged top dollar. my family was very disappointed

This morning February 3, 2013 I tried doing an online order to Pizza Hut in Donaldsonville, LA without success. It was around 10:45 so I gave them a call trying to make an early order so my coworkers could keep our scheduled lunches while being able to enjoy hot food. I called the first time and before I could say hello the lady hung up on me so I called again and she hung up in my face again so my male coworker called and got her so he then passed the phone to me she then told me that the store doesn't open until 11:00 and rudely hung up again. At 11:05 I called again and while I was ordering I could hear her say under her breath "I wish she would come on" I then asked for her name and she replied Karen. I asked for her last name and she said Williams. While I was ordering she was rude, talking to others around her and not interested in anything i seemed to say. After putting me on hold for a few seconds she returned, apologized for the noise around her and finished with my order. I really thought about not ordering but I prefer Pizza Hut. When I received my order the receipt said I was served by Selena. This was one of the worst experiences I've ever had in the service industry.

Hello on [protected] at 10:19 pm I placed an order online for two large pizzas and they quoted us 30 minutes through email. In the email I provided the full correct address and a phone number in case they needed to contact us. At 11:49pm our pizza still wasn't here when I called the store the employee was slightly uncaring telling us he delivered it but we turned him away when iin reality try went to the wrong house on their own mistake and never called the number to ask. He told me because he was about to clock out that he cannot do anything which I understand but he couldn't cancel our card, making us not able to grab food otherwise and advised me that the manager will call me to give me store credit for the card charged. My kids are let down and I'm just generally upset the way the store handled this. Please call me at [protected]

I order wings, pizza and a soda on jan22, 2017 at 3:08 pm was supposed to receive my order at 3:13 and it is now 5:19 and nothing. I have called the store several times and have been put on hold all the time no answer. Have written complains, and nothing. Here it is my order:
Your order - 3170122140830001182026559
Placed on january 22 at 3:08 pm
1 medium thin 'n crispy ®
Specialty pizza: supreme
Whole ingredients: classic marinara sauce, beef, green peppers, mushrooms, onions, pepperoni, pork
1 18 piece - naked - traditional bone-in
1 pepsi® 2 liter
Special instructions:
Order total: $39.40

Now I receive a message stating I provide a wrong address online which is totaly wrong. I order online and my address is correct! Called again and again no one picked up. That happeded at pizza hurt in orlando s. Kirkman zip code 32811

I was fired from Pizza Hut by text message because I was sick on 12/30/16. I had doctors' notes for each E.R. trip, I called before the 2 hour requirement, I did everything I could to plead with doctors to release me but the antibiotics weren't working and not only was I coughing so bad I was throwing up and having bloody noses, I was also still contagious, and they said it was too dangerous especially as a waitress. I was in the hospital hours before the last time I called out and then fired through a text message an hour after that.

As per the receipt attached, I had gone to buy pizza from dubai silicon oasis new outlet of pizza hut, at 12 midnight, we were issued the receipt for one medium veg pizza and told that it will take 15-20 minutes. After 20 minutes when I returned to the counter for delivery, they told it will take some time, like this, it went on and on and we were handed over the pizza at 12:40 am.

I asked the cashier to mention the time of delivery on the receipt (Attached herewith) , she very looked very annoyed while writing the time of delivery. Not only this, the guy who was preparing the pizza for delivery besides her kept staring at me till I left the outlet.

I want to mention that during this 40 minutes, many customers came to the same pizza hut outlet and got the delivery and left back and most of them were taking away at least two pizzas, pastas etc (Most of them had bigger orders than me).

I did not expect such a low level of service (Without any concern for the client who is waiting for 40 minutes at the outlet itself). I had witnessed the same delivery guys of the same pizza hut going and returning for next delivery twice during the same time.

It seems that pizza hut is saving a lot in by bring down the quality of services.

Utterly frustrated and dissatisfied customer...

Rajeev singh
Dubai silicon oasis
[protected]

I ordered a pizza on line. I ordered half supreme and half Pepperoni. Apparently when I was ordering on line, the only items that were checked we Pepperoni, Beef and Pork so I unchecked the beef and the pork, When I picked it up, the whole had supreme minus Beef and pork. When the employee showed me the pizza, he said that all I did was subtract the 2 meats. He basically in so many words that it was my screw up. You need to do something with the online ordering and what ever happened with the customer always being right

Rage incorporated is a selfish company to work for. I have never seen a company that stretches there employees as far as they do. I am a rgm and my district manager I feel bad for. They expect to much from him which is a Dominos effect. And they wonder why there competitor is winning. When you don't treat your valued employees right it effects your customers.

I, have ticket # 990098 i placed my order for 8 bone-out wing, ranch dressing, cheese sticks and 20 oz. Pepsi. Total: $16.14 they said it will take 2 hours, they're down to 1 delivery driver. Ok, cool i waited patiently. I checked my bank statement and npc international took out $ 19.37. First, explain too me where $3.23 extra come from. The driver from pizza hut in memphis store # 4039 unit # 004039 arrived at 1950 which was passed my 2 hour wait time which was 1934. When the driver arrived he told me that the store did not have cheese sticks. I was not notified at the beginning, middle or ending of placing my order they did not have this products only heard it from the driver 2 1/2 hours later. So, 1 co worker didn't have cheese sticks in turn could have ordered something else instead if we were notified properly in a timely manner. Now i'm pissed and on top of all that they send breadstick which appears to look like a loaf of bread. It was not cut or divided evenly. The food was luke warm, the loaf of bread was not tasty. The only thing i give kudos too is the driver whom was very apologetic so i tip him $9.00 bucks now npc where's my $3.23, $5.29 and late charge of $3.00? It's been almost 5 years since i've ordered and i see why, go through the same slick ### s### everytime!

Saya Badrul Hisham Mohd Salleh, bapa kepada Nur Farah Nadiha yang bekerja sambilan di pizza hut cawangan taman putra ampang. Beliau diambil bekerja sebagai pekerja sambilan pada 07.11.2016 dan telah berhenti bekerja pada 25.12.2016. Dari mula bekerja sehingga tarikh akhir beliau berhenti, pihak pizza hut tidak membayar gaji beliau selama sebulan setengah beliau bekerja di pizza hut cawangan taman putra ampang.
Saya mohon perkara ini diselesaikan dalam masa 24 jam, jika tiada apa-apa maklumbalas daripada pihak pizza hut maka saya akan viral kan perkara ini didalam facebook & juga saya akan terus membuat aduan kepihak media semasa (berita harian, utusan, star, news strait times) dan jika masih tiada maklumbalas maka saya akan membawa perkara ini kepada pihak yang lebih tinggi iaitu Kementerian Perdangangan Pengguna, Kementerian Sumber Manusia dan pihak-pihak yang terlibat didalam peerkara ini.
Sekian.

I'm actually not kind of person who like to launch a complaint easily without any tolerate.But of course as a human I do have my own limit of patience.Its happened when I visited this outlet (ID 3010263) on 27th Dec 2016 at 20:22 according to the POS with receipt number 114992 to have my dinner with cousin. Since I used to served this company for 8 years, I really really really don't mind if nobody bother to open the door OR no greetings OR took baby chair, condiments and menu by myself OR from 1st floor went down just to placed my order OR air conditioner just switched on as I sat down(1st customer of the day) OR no music played(felt like I'm eating in a library) OR wiped every single cutlery on my table(doesn't seem like a high volume store to me) OR collect order after waited for 45 minutes (take away) OR received products not according to my ordered OR received the worst pizza appearance I ever had OR self cash at cashier counter(I wonder what for I paid the service charge)...but when today I ordered Meal 2 which choose the Creamy Fondue as my appetizer with additional Stuffed Crust Pizza and 6 pcs BBQ Wings..after a while a female staff who was the cashier instead of Creamy Fondue she sent a garlic bread on my table and I told that she sent the wrong order.She checked on the POS and referred back to the other female staff who took my order.After some time the staff who took my order came to me with the same garlic bread and said..' I'm sorry we can't change your order Sir'...I was like...when the hell did I changed my order...I did initially order Creamy Fondue as my appetizer(with my finger pointing on the menu) with loud and clear also when the time I ordered my appetizer she did nodded like as she understood my order..I reply to the staff...'just now I did ordered this and not that'...she replied without felt sorry...'no Sir you did not order like that to me'...what kind of training and practice now days PH's staffs been received..I taught in Steps Of Service practicing included taking the order and follow ups..Unfortunately no MOD was around in every single time of my visit. Or maybe now days no more 8 figure walk by the managers.That is not the real issue and my point is where did the manners and customer maniac that had been practice all this time go.If I am the one who did order wrongly I just accept it easily but your service provided to us the customers is not worth with the pay..I am so disappointed with your service which already worst in this past 5 years especially outlet in Baling...what is really frustrated was my cousin the one who wanted to eat the Creamy Fondue because its her favourite appetizer and she end up ate appetizer unsatisfied. This outlet used to be under Mr. Vincent's area and its really not representing his expectation at all.I kept thinking even until now why now days customers cant even changed their order when its initially not our mistakes.Do we the customers only can place our orders without any changes after the order been delivered to kitchen?...Please stop this kind nonsense of services.Please look into this outlet problems which I considered as critical zone of service..I really love to revisit to PH and this branch is going to be the last in my list to visit.

Hi . I am an Hindu and ordered chicken meatball at pizza hut jusco rawang malaysia. What i receive is the beef meatball and i have eat that 1 piece then only notice that is a beef. When i call the manager the said the cook is nepal and he never see the order properly. I dont know how many hindu are eating this beef meatball all the time here. Hope pizzahut malaysia will take action on this . I have all receipt with me to prove.

Pizza Hut was my favorite place to eat pizza! That was until now!
Last week I went to my favorite Pizza Hut restaurant and ordered a pizza.
I found some hair in my pizza and when I noticed that I called the waiter and demanded some explanation. He said he was sorry for what happened, took the hair (with his hands) out of my pizza and left. So what was I supposed to do with that? Maybe they thought I'll continue to eat it?
They did not offer me a replacement, they left it on my table and touched my pizza with bare hands! What's wrong with you Pizza Hut?

I would like to complain about this order:

1545 s. Havana st.
Havana & florida
Aurora, co 80012
[protected]
Your order - 3161211211034001182025813
Placed on december 11 at 8:10 pm

I usually order from dominos, but thought i'd give pizza hut a try. Mistake.

My pizza arrived one hour and 17 minutes after i ordered it. It is cold. Not even a little bit warm.

It is also not the pizza i ordered. I ordered a pan pizza with a garlic topping crust. I got a hand-tossed pizza with nothing on the crust.
I ordered extra sauce. This pizza does not have it.

Very dissatisfied. Will not order from you again.

Kathryn sorrells
Denver, co
[protected]

Every time I work with this manager he sends me home. James had a problem with me saying that I wanted to see him put my drop in the box saying I don't need to see him. I understand that the manager has to verify our drops but we just had an issue with drops and I just wanted to make sure that my drop was put in. He has told many of people that he knows how to manipulate the system to make it look like money is there that is not and then when I I asked him is he made because I asked to see him drop my money . I do not think I was wrong for asking to see him drop my money but it was cause he told me to clock out

Pizza hut in canton was recently "updated". Since moving and updating - across the same parking lot - everything they cook, they burn!

I have been screwed three times with black, unidentifiable food. I took the time to ask that my food not be burned when I ordered and was wholeheartedly reassured that all would be well. Needless to say, my cheesebreadsticks were beyond a little bubbly brown - they were black. If I did not know that I had ordered cheese on top of my breadsticks, you would not have known that there was cheese on top. When I requested my money back - they acted all shocked and blamed the ovens. Well - regulate the ovens! Especially when I specifically point this out when I order!
What a waste and what a disappointed 8 year old with no breadsticks!
Customer service has gone to hell in canton ny and ps when you ask for your money back - that should include the nys tax and the charges for the extra sauce - just saying! 11/16/2016.

Really? Your online pizza ad says order online for fast delivery...false advertising. I ordered a med pizza, 8 piece wings, and a 2 liter tonight bout 9pm (11/5/16) online from the Scottsburg, Indiana Pizza Hut...expected time of arrival? 2 hours and 40 minutes! Nearly 3 hours for a 3 mile delivery? I called and complained about the time and was told, "yes, thats correct, we only have one driver". Would you want to wait nearly 3 hours for your meal? Would you find this acceptable at a restaurant, esp since you had already paid? Is this a clientelle problem or a management problem? Whatever, wont be ordering Pizza Hut again anytime soon...hello, Papa Johns, ...what do you want to bet that my food gets spit on cause I called and complained? T. Campbell

I had coupon for $10 pizza any size any way you want it I went to Pizza Hut on Highway 78 Loganville Ga 30052 on 11-05-2016 at 16:50 I order 3 large pizzas which was suppose to be $10 a piece just because I told cashier I want a lot of sauce on pizza because last ones I order was dry she charge me extra for 3 pizza that was suppose to be $30 I was charged $44.38 which I think is very wrong because I was charged for 4 pizzas just for asking for sauce when I complained I was told they had to charge extra for sauce which I think is very wrong because sauce is not a extra topping and should not cost me the same amount as a pizza can you tell me why I got charged for 4 pizzas when I only order and received 3 pizzas.The 3 pizzas should not cost me $44.38 and the employees should have not got rude when I complained they should have helped me.If this is how I'm going to be treated then from now on I will take my business some where else because I treat others with respect and I deserve to be treated with respect not ripped off.

MY TICKET NUMBER WAS 85
SERVER WAS AUTUMN
UNIT NUMBER 004791

I made order from Pizza Hut today from 19000 call center and he said it will be delivered after 45 minutes and thy called me for one time before the 45 mintues and the network give them not available at this moment. Then thy cancelled the order before calling me again or try with or follow with me and it's not the first time from this branch El akabal branch at Alex it's happened 3 time ago