Last night, I ordered 3 pizzas and an order of cheesesticks from the Pizza Hut in my area. After waiting the usual time, the delivery guy brought our pizza, but he only brought us 2 pizzas. When I told him about it, he said to call the restaurant because they only gave him 2. At this point, I'm understanding. I didn't mind that he'd made a mistake. I called the restaurant thinking they would send the next pizza over.
When I talked to the lady, she basically called me a liar. She kept saying that I did get all 3 pizzas, and that 3 people had verified it. How exactly do you "verify" that I had gotten my order? Anyways, she continued to be rude and calling me a liar. Then, she gave me the manager's phone number. I thought it was weird that the manager wasn't in the restaurant and had to be called from a different phone. I'm not even sure if that was really the manager.
Anyways, the manager continues what she started: calling me a liar, trying to talk over me, and being rude. He said that the only thing he could do was give me a coupon for 5 dollars off my next order. I told him that I wanted my pizza. Considering that pizza (Meat Lover's) alone cost almost 15 dollars, a coupon for 5 off hardly fixed anything. After I turned down his less-than-generous offer, he continued to call me a liar.
Finally, after seeing that no one at the restaurant was being reasonable, I told him not to worry about it and that I would be ordering from there anymore. He told me that "they didn't want my business" and hung up in my face.
I've always ordered from this location, and this is the first time that I've ever had this problem.