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Pizza Hut Complaints - Pizza Hut is ripping-off millions of consumers!

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Pizza Hut

Posted: 2007-02-08 by S. Baker [send email]
Pizza Hut is ripping-off millions of consumers!
Complaint Rating:  87 % with 15 votes
Pizza Hut is ripping-off millions of consumers-myself included! What they do with pizza is exactly like a car dealer charging you $10,000 for a car, except that you want the deluxe stereo added, so they add $1,000 to the price AND CUT THE ENGINE SIZE IN HALF!

If you order (as I did on Feb. 4), a large sausage (only) pizza, you get a lot of sausage. The same would be true with pepperoni. The manager told me 1-1/2 cups. Then for each ingredient you add (even onions which are very cheap) they add $1.50 to the price. BUT THEY CUT THE MEAT BY 67%! The manager told me, down to 1/2 cup, and the second pizza I bought verified this.

The manager said he'd had complaints before, but this was the directive of the national company and was justified because the pizza wouldn't cook properly with too many ingredients on it. THIS IS UNTRUE! This same pizza was loaded with onions, green peppers, and jalapenas (too many) and could easily have had normal meat and fewer peppers. And surely these thin-crust pizzas (not deep-dish!) could have cooked fine with a little more meat!

This same thing has happened to me at Pizza Huts in Florida, Tennessee, Indiana, and Michigan, as well as here in Montana, so I'm sure the manager was being honest when he said this rip-off is company policy. WHAT A CON GAME!!! LET'S GET A CLASS ACTION LAWSUIT GOING! I'M SURE PIZZA HUT HAS RIPPED US OFF TO THE TUNE OF $MILLIONS!
Comments United States Restaurants & Bars
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Comments

247 days ago by Dayananda [send email]
The Pizza-hut people also have an internal policy, where when they have a peak demand, they avoid customers of less order-value. For example, if you call on a week-end, and your history says you ordered only a single pizza, which would come to an order value of Rs 400 to 500, which is less that a 1000 rupees, they try to say that there is some technical issue in the center serving the concerned area, so they can not deliver to the customer, but alternatively, we can go there and pick the pizza. This technical issues does not pose any threat if the customer can pickup from the shop, but it is an issue when the customer wants a delivery.

They do not have a sense of commitment, they are not fit to be in the hotel / catering industry. Making money is not a big achievement, but they should have some values / ethics, commitment, to the society.

Down Down Pizza-Hut. [ At least the Bangalore centers ]
- Daya
221 days ago by Pat Hogeland [send email]
My husband and I went to Pizza Hut in Cullman Alabama for the lunch buffet. There was two employees working the whole restaurant, one was making making the pizza and also working the cash register, the other was serving drinks. I know this because this is what they told us. When we walked in there was not any pizza on the buffet, just empty pans. Of course I was expecting pizza out any minute. We sat down got a small salad and waited on the pizza . Well come to find out, everyone else was also waiting on the pizza. I ask when more pizza was to come out and that was when I was told there was only two people working today and didnt know when the pizza was coming. We waited approx 20 min and still no pizza. My husband and I decided to pay for our drinks and side salad and go somewhere else. Got to the register and we were charged $10.48. WE WILL NOT BE BACK TO PIZZA HUT.
188 days ago by Ms [send email]
Yes I agree. The size of their pizzas keeps shrinking as well. I got what was supposed to be a large pizza today and it looked barely like a medium. I actually remarked that it looked like a medium in the store (I always open the box now because my order has been wrong so many times) and was assured that it was a large. I brought it home and was asked by my family members why I got a medium instead of a large.

For a bit of background, this is a local carry out/delivery store where I have spent thousands of dollars over the past 10+ years of patronage. In the past when my order has been wrong, either the wrong crust, wrong toppings, no toppings when we've paid for toppings, missing products, or even a completely disgusting product that looked like it had been dropped on the floor and put back in the box before being handed off as food, I have generally bit my tongue and said nothing.

Today I decided to return the product and question its accuracy. I was met not only with a rude sales person, but also a customer in the store who harassed me for deciding to return the product and ask for the charges on my credit card to be reversed. The sales person said she could not reverse the charges but that her supervisor could. When I asked to speak with the supervisor she said that she wasn't available until tomorrow. Then the customer got in my face and said that I had to take the money instead of getting a return on my credit card. She wouldn't let up saying that she was an attorney and that I was harassing the employee. I actually didn't want cash, I just wanted the charges reversed. I've since called my credit card company and found out that if they have a credit card machine, they can reverse the charges. But no, I was bullied by that rude customer and the sales associate which resulted in me just taking cash and leaving the restaurant.

I am horrified over the treatment I received. I will never patronize another Pizza Hut again. EVER. Even if it's the last restaurant on the planet. I will be relating this story to all of my friends in the area.
132 days ago by Bonfyr [send email]
You people are all idiots.
Onions are NOT cheap. None of the products on a pizza are. The more you add the more it costs labor wise as well. The more toppings you have on a pizza the harder it is to cook correctly. You want extra sausage, order it moron.
Do you know why there were only tow people in that Pizza Hut? becouse they cared enough about their job to stay. There are very few willing to work for what this business pays. Maybe they were the idiots?
So...you never returned a bad product until now? Not even the worst looking pizza imaginable? Why did you continue going there? You seem like a liar to me.
60 days ago by Mandi [send email]
My husband and I have been very disappointed in the service we have received lately. In the past several orders, our pizza has arrived with the wrong toppings. I called our area chain(Birmingham, AL) with a complaint, and they told me that they delivered the pizza that I ordered. I would normally except the explanation, but this is not the first time it has happened. I am very disappointed that I was not even given an appology for what had taken place. I will not give Pizza Hut any further business in the future
42 days ago by Kayleigh [send email]
Ok... So I Went To Pizza Hut Today.

The waiters were soo rude and aragent it was unbelievable.

I got overcharged by about £7 and when I confronted them about this they denied it without even taking it further.

I am totally disgusted and will not be going to the pizza hut in Sutton, Surrey again.

The meal was also cold and tastless.
28 days ago by Ashley [send email]
The Pizza Hut on Abercorn across the street from Staples in Savannah, Ga is awful. The customer service was pitful. There was no straws in the building and they ran out of personnal pan pizzas after we ordered two and they brought the one. I believe they are short of help because there was only two individuals in the restuarant during lunch hours. Awful experience today 6-10-2008!

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